Recruiter Intake Summary
Position Overview
- Working title: Advertising Operations Specialist / Technical Solutions Consultant II
- Location: US remote
- Eligible time zones: Pacific, Central, or Eastern
- Duration: 12 months
- Start: ASAP
- Reason for opening: Replacement for contractors whose engagements are ending
- Travel: None
What the Person Will Do
The contractor will provide scaled technical support to Meta’s major advertising clients. Day to day, the person will manage advertiser issues through a ticketing system, interpret ambiguous client requests, troubleshoot technical problems, and manage a queue of support cases. Issues may involve tracking pixels, API payloads, authorization tokens, and other advertising integrations.
This is not a traditional advertising campaign management role. It is primarily a client-facing advertising technology support position that requires technical troubleshooting, sound judgment, and diplomatic communication with high-value advertisers.
Must-Have Qualifications
- 2 to 4 years of experience in digital advertising, advertising technology, or a closely related technology environment.
- Hands-on experience troubleshooting Meta advertising and business technologies.
- Working knowledge of tools such as Graph API, Ads Manager, Conversions API, Meta SDK, and Meta Pixel.
- Experience building or supporting Google or Facebook integrations.
- Experience working with large companies, major advertising clients, or a multimillion-dollar book of business.
- Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
- SQL, particularly the ability to run and interpret queries.
- API knowledge.
- JavaScript familiarity.
- Cross-functional experience working with sales teams.
Best-Fit Candidate Profile
Prioritize candidates coming from:
- Advertising technology support
- Technical account management
- Advertising solutions consulting
- Digital advertising operations with strong troubleshooting exposure
- Platform or integration support involving Meta advertising products
- Client-facing API, pixel, conversion tracking, or campaign measurement support
A candidate who has only managed advertising campaigns but has not troubleshot pixels, APIs, integrations, or platform issues may not be technical enough for this position.
Performance Measures
Performance will be evaluated using measures such as speed and efficiency, resolution success, customer satisfaction, initial response time, follow-up response time, and overall resolution time.