Adventureland Park - Senior Rides Supervisor

Supervisory Duties:

• Supervise the daily operations of thepark operationsteamand any other assigned departments

• Lead by example, attitude, and as a representation ofAdventureland’score values

• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities 

• Act as an approachable mentor and coach to all assignedHosts

• Ensure compliance withcompany and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

• Becomeknowledgeable ofperforming the essential duties of allassignedparkoperations positions and backfill these positions when needed

• Participate in all aspects of supervision of assignedhosts, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being givenin accordance withIowalaw

• Assistwith team scheduling and timekeeping activitiesalong with daily position assignments

Departmental Duties:

• Maintain a comprehensive knowledge of park attractions and safety procedures,assistingoroperatingrides andmaintaininga safe aquatic environment when necessary. 

• Listen to guest feedback and complaints, communicating them to the respective department managers.

• Provide coverage forHosts' breaks and monitor communication channels for additional assistance.

• Provide direct support toHosts by conducting rounds throughout the park to address their needs.  

• Enforce Park policies, restrictions, and recommendations to ensure guest safety. 

• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures. 

• Maintain constant vigilance to proactivelyidentifypotentialhazards and informs park leadership of any concerns

• Protect guest belongings,handle lost and found items, and cooperate withother departments to enhance the guest experience. 

• Promptly notify security or park operators of any injuries or emergencies. 

• Conduct audits ofHosts to ensure safe operations and fulfilladditionalduties as assigned. 

• All other duties assigned byleadership

Education and Experience:

• No education requirements for thisposition

• 2-3years ofpreviouswork experience in the Ridesor Aquatics departmentsis.Previousride operation experience from other Amusement/Theme Parkemployers will also be considered.

• 2+ years ofprevioussupervisory experience preferred

• All RidesHosts must go through the International Ride Operator Certification course asa partof the training. Successful course completion isfor this position. There is no costtotheHostfor the course.

Language:Ability to read, write, and speak fluent English Spanishor other bilingual language skills are a plus.

Requirements:  

• Must be at least 18 years of age tocomply withIowaChild Labor Laws

• Ability to work flexible schedule, including evenings, weekends, andholidays, open to close

• Musthave reliabletransportation to and from your scheduled shift

• Mustpossessa valid driver’s license anda good drivingrecord

• Ability tocomply withall uniform policies

• Mustpossessexceptional customer service skills, withan ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Mustpossessa safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures

• Ability to inspire, motivate, and successfully leada large number ofHosts

• Must be able to speak withguests directly when other operations leadership is not available

• Ability tohandlehigh-pressure situations, meet the demands of constantdeadlinesand coordinate multiple priorities in a dynamic environment.

• Mustpossessstrong written and verbal communication skills

• Ability to follow direction, multi-task, and work as part of a fast-paced team

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to remain sedentary for periods of time, while using a computer

• Ability tofrequentlystoop, twist, kneel, bend, squat, or reachabove shoulders 

• Ability to carry, push, pull, lift, andhold objects weighing 30 pounds or more

• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions:

• This role willpredominantly bebased outdoors in the park environment

• Constant exposure to the variable outside temperatures, includinghighheat, cold, direct sun,humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion,highnoise levels, flashing lights, andheavily populated environments