Advanced Urgent Care Lead RN II, ACC/CDU

Job Summary:

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead RN II- ACC/CDU coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure safe, effective, and efficient care. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Demonstrates sound decision-making and the ability to be self-directed. Manages patient assignments and changes in staff schedule, as needed. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed.

Essential Responsibilities:

• Coordinates daily patient care activities and assignments within the department and acts as a resource for the healthcare team, providers, and ancillary departments.
• Continuous rounding within the department to ensure patient throughput and flow, assisting as needed.
• Utilizes the nursing process to assess patient health status, determine nursing diagnosis, establish nursing goals, and develop, implement, and evaluate the nursing plan of care.
• Actively participates, as a member of the healthcare team, to engage patients, families, and caregivers in care coordination.
• Monitors the condition of patients within the department and support safe patient transfer, as indicated.
• Assists with procedures and monitors patients response during and after the procedure.
• Autonomously perform procedures, such as conscious sedation, under physician supervision.
• Utilizes advanced skills to provide consultation.
• Accurately documents patient data, actions, interventions, and response to treatment according to established policies and guidelines.
• Acts independently to manage patient assignments and changes in staff schedules.
• Conducts daily equipment checks and ensures that quality controls are completed.
• Evaluates emergency situations and leads the nursing response to clinical emergencies.
• Initiates and monitors IV therapy, administration of medications, and other nursing procedures as prescribed by the physician or associate practitioner, and documents accordingly.
• Assesses patient and family health education needs, provides health teaching and counseling, and evaluates effectiveness of the education process.
• Performs direct patient care as needed.
• Ensures clear communication with the healthcare team, providers, and management team using multiple avenues, including email, teams chat, and huddles.
• Responds to inquiries from patients, providers, healthcare team, and internal/external customers and supports resolution.
• Conducts outgoing telephone calls to patients requiring follow-up care and preventative outreach.
• Leads departmental or regional performance improvement initiatives (access, quality, service, people).
• Seeks and completes formal continuing education relevant to clinical discipline.
• Deescalate potential volatile situations involving patients, guests, and other internal KP stakeholders and staff.
• Escalates concerns following the appropriate chain of command.
• Participates in departmental Quality Assurance and UBT activities and supports compliance with regulatory procedures and standards.
• Serves as a preceptor, resource, and mentor for new healthcare team members and nursing students.
• Participates in departmental orientation, training, and competency validation of new staff (after completion of validator training), to include departmental equipment, safe patient handling techniques, and infection prevention.
• Provide at least one (1) training in-service each year and supports annual competency validation.
• Model teamwork and professionalism and fosters a culture of clinical and service excellence.
• Addresses patient/visitor concerns (from Real-Time-Feedback) and provides service recovery in real time.
• May perform other duties as assigned.