Administrative Skills, Business Processes, Capability Maturity Model Integration (CMMI), Consulting, Customer Support/Service, Federal Government, Health Insurance, Healthcare, Healthcare Administration, Hospital Systems, ISO 9001, Insurance, Medical Affairs, Medical Assistance, Medical Office Administration, Medical Record System, Medical Records, Metrics, Multitasking, Onboarding, Operational Strategy, Organizational Skills, Patient Care, Patient Safety, Primary Care, Process Development, Project/Program Management, Reimbursement, Safety Standards, Schedule Development, Strategic Planning, Team Player, The Joint Commission (TJC), Third-Party Payer, Time Management
Job Title: Advanced Medical Support Assistant (AMSA)
No. of Positions / Candidates Required: 3 FTE (2,080 hrs/year each; 6,240 total per period)
Specialty: Medical Administration / Primary Care Support
Place of Work (City/State): Dayton, OH
Site: Dayton VA Medical Center
Exact Location: 4100 W. 3rd St., Dayton, OH 45417
Pay: $25 - $28/hr on W2
Duration: 1-year contract with the possibility of 1 additional year extension
Shift Schedule: 8:00 AM 4:30 PM (0800 1630), Mon Fri. Two 15-min breaks + 30-min lunch.
How Many Shifts Needed Per Month: Full-time equivalent (2,080 hrs/year per AMSA)
Credentialing / Onboarding Time: 6 8 weeks
Certifications: Certification from an accredited institution in medical administration preferred.
Education: Consistent with 2 3 years of medical admin experience or equivalent certification from an accredited institution.
Experience Needed: 2 3 years of experience in medical administration or related field.
Special Skills Needed: Scheduling software proficiency; customer service; VA CPRS/EHR data entry; insurance collection and revenue identification; consult tracking; multi-tasking across clinical and administrative functions.
Responsibilities:
- Manage appointment scheduling across one or more clinics; adjust for provider conflicts/coverage gaps
- Verify and update patient demographics and insurance information at each encounter
- Collect, scan, and update health insurance information in EHR; identify third-party insurance
- Conduct daily review of active/pending consults, recall lists, and return-to-clinic communications
- Participate in daily team huddles and weekly PACT team meetings
- Assist veterans with Beneficiary Travel reimbursement information
- Coordinate with Transportation Coordinator for veteran support services
- Handle phone calls courteously and timely; screen for nature of request and direct appropriately
- Advise veterans on eligibility, procedures, and administrative processes related to care
- Validate team workload and ensure reporting meets department metrics
- Ensure patient safety standards via multiple-form ID verification
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.