Advanced Care Provider- ED/Inpatient Navigator
General Job Summary:
Serves as a clinical liaison across care settings to support patient transitions from emergency and inpatient care to outpatient follow-up. Ensures timely coordination, reduces care gaps, and improves continuity of care and patient outcomes.
Primary Job Responsibilities
ACP Core Responsibilities:
- Reviews ED and inpatient census to identify patients requiring follow-up
- Management of acute health concerns as needed, including coordination with acute care providers and care team
- Coordinates post-discharge care, including scheduling and care plans
- Communicates with physicians, care teams, and patients to ensure continuity
- Performs clinical outreach and assessment as appropriate
- Facilitates transitions of care and addresses barriers to access
- Documents coordination activities in the EHR
- Supports readmission reduction and care management initiatives
- Collaborates with practice teams, care management, and external providers
- Other patient care tasks as directed
Education and Experience
Required:
- Graduate of accredited Nurse Practitioner or Physician Assistant program
- Current North Carolina licensure
- Board certification (NP or PA-C)
- BLS certification (ACLS preferred where applicable)
- Strong clinical, communication, and documentation skills
- Ability to travel between hospital facilities as needed if covering other ACP ED/Inpatient Navigators
Preferred:
- Prior experience in any clinical role at the hospital system where the position will be assigned
- Experience in value-based care, care coordination, case management or population health
Physical Requirements
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.