Adult Learner and Student Parent Success Coach

Posting Details

Position Information

Job Title Adult Learner and Student Parent Success Coach Posting Number 2913 Job Schedule Full Time Job Shift Varied OCR Code / Classification 3 - Professional Min Salary $42,958.00 Max Salary $53,698 Work Location Main Campus

Position Summary Information

Job Description Summary

The Adult Learner & Student Parent Success Coach reimagines the role of academic advising by shifting from atransactional approach to a transformational one-empowering adult students to designand pursue their academic and career goals. This position is a vital part of the Division of Holistic Success Services, providing proactiveand holistic support to adult learners, with a special focus on student parents and othernon-traditional student populations. The Success Coach guides students throughacademic and continuing education program, offers career exploration opportunities,supports financial readiness, and promotes overall student development.

The primary goal of the Success Coach is to increase retention and academic success

among adult students through strategic outreach and technology-driven engagement. By

helping students-especially nontraditional students-build the capacity to make

informed decisions about their education, career, and life, the Success Coach plays a key

role in advancing adult student achievement at Forsyth Tech with a two-generation

approach.

Minimum Qualifications

Required:

• Masters Degree Note: Degrees and hours must be from a college accredited by a US Department of Education accepted accrediting agency such as SACSCOC.
• The three (3) years of professional experience counseling/advising/teaching students in an educational environment
• Three (3) years or more of experience providing support services to adult, high-need postsecondary students to include outreach, academic and/or career coaching and case management
• Experience using technology including Microsoft Office suite and a relational student information system, e.g. Datatel Colleague, Banner, etc.
• Experience with collaborative and experiential methodologies to improve student learning.
• Experience collecting, analyzing and acting upon student data.
• Excellent presentation and computer skills.
• Ability to work well with individuals

Preferred Qualifications

Preferred:

• Master's degree or higher from a regionally accredited college or university
• Three (3) or more years of experience working with adult student populations
• Advanced degree in adult education or learning
• Demonstrates an understanding of the dynamics of adult learners, working learners, and parenting learners and the importance of cultivating strong partnerships to support their academic and personal success

Essential Duties

Essential Job Duties and Responsibilities: include the following and other duties as required. Coaching

• Serve as student concierge or guide to all college programs and offices.
• Provide academic coaching to new, continuing, returning, and prospective adult

students; explain policies, procedures, and program requirements in a variety of

modalities.

• Review, interpret, and evaluate adult student applicant test scores and other

information to determine eligibility status.

• Maintain current knowledge of curriculum and continuing education or workforce

development programs, and review/analyze student retention and success data.

• Inform students within curriculum and continuing education programs about

alternatives, limitations and possible consequences of academic decisions (e.g.

adding, dropping and withdrawing from courses; change of program, major and/or

transfer institution).

• Monitor course enrollment and convey recommendations to appropriate staff

regarding enrollment, restrictions, availability, wait-listing, or closure based on

program demand and course availability.

• Provide recommendations for continuous improvement to all services for academic

advising purposes and integrated practices and technology aimed at improving adult

student services.

• Work closely with the adult students' assigned academic advisor and other care team

members to provide an extra layer of support for adult students.

• Works closely with a defined caseload of non-traditional adult learners, providing

personalized support and guidance to address their unique academic, career, and life

challenges.

• Develop and implement student follow-up procedures from one academic term to

another, including program goals and objectives.

• Meet divisional benchmarks for student engagement through semester lifecycle,

early semester engagement, midterm and advising, and finish-strong campaigns.

Financial Literacy Support & Intentional Career Exploration

• Advise students regarding eligibility for all federal, state and local financial aid programs

within the requirements of federal and state regulations by telephone, email and in person,

using the College's computer software program (Datatel Colleague).

• Assist students in creating a financial plan based on each student's academic and

career aspirations.

• Provide guidance to adult students individually and within group settings regarding

career decisions, degree plans, and transfer opportunities.

• Identify skill gaps and advise students on relevant workforce programs to meet their

needs.

• Assist students with identifying prior learning assessment opportunities by evaluating

industry-level credentials or job experience and referring students for assessment as

appropriate.

Student Monitoring & Technology Engagement

• Use student success platform software to maintain records, facilitate correspondence,

and develop tools to be used in advising activities.

• Communicate with students in response to early alerts issued by instructor, identify

appropriate intervention strategies and guide students towards solutions to address

challenges.

• Provide initial assessment, identify risk factors, make appropriate referrals, and provide

case management and interventions for all students.

• Respond to faculty and staff requests for student interventions.
• Participate in individual and team professional development, remain current with

technology used to provide advising services.

• Utilize student management platforms including Colleague to register students for

classes.

Collaboration & Problem Solving

• Act as liaison between the NC Reconnect program/adult learner success team, faculty,

staff, and students in the instructional programs.

• Work in a team environment and collaborate with units throughout the college to reduce

retention challenges and to improve the success of adult students.

• Develop and promote internal communication and resource sharing in order to benefit

adult and parenting student success.

• Collaborates with cross-functional teams across the college to develop and

implement programming for adult learners and student parents, using a second-generation approach that supports both the student and their family.

Assigned College Operations

• Ability to work flexible hours including evening and weekend hours consistent with

college needs at one or more campus centers.

• Perform other duties and assume other responsibilities in support of the NC Reconnect,

SPARC (Student Parent Advocacy Resource Center), and other nontraditional adult learner

populations.

• Serves as the Advisor for the student-led organization "Bringing the SPARC,"

providing guidance, mentorship, and support to empower student parents and

elevate their voices through advocacy, engagement, and leadership development.

• All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work.

Physical Demands

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will need to regularly operate and use computers, phones and other electronic equipment.

• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 30 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Required to function in various environments in office, classrooms, conference rooms, business and industry manufacturing, assembly operations and outdoor settings.
• Must have a North Carolina valid driver's license to operate a motor vehicle.
• May be required to have ready access to a motor vehicle for travel purposes.

Workplace Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Encounters low to moderate noise levels in the work environment.

Posting Detail Information

Open Date 09/08/2026 Close Date 09/22/2026 Open Until Filled No Special Instructions to Applicants

If you have trouble, please call HR at 336-734-7302. EOE.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a Bachelor's degree?Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACS.

• Yes

• No

• • Do you have three (3) years of professional experience counseling/advising/teaching students in an educational environment?

• Yes

• No

• • Do you have three (3) years or more of experience providing support services to adult, high-need postsecondary students to include outreach, academic and/or career coaching and case management?

• Yes

• No

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts
• Official Transcripts 1
• Official Transcripts 2
• Official Transcripts 3
• Official Transcripts 4
• Teaching Philosophy
• Curriculum Vitae
• Professional Certificates