Adobe Delivery Program Manager

Adobe Delivery Program Manager

Summary

We are seeking an Adobe Delivery Program Manager to lead client-facing initiatives that drive Adobe Experience Cloud solution implementations. Working at multiple levels with the Adobe Global Services and Field Sales team (as well as with a variety of key customers and partners), this strategic role will manage all aspects of project planning including project scope/definition, timeline measurement, and resource allocation. The Adobe Delivery Program Mana will collaborate closely with the Adobe Delivery Team on managing the hands-on technical implementation process. This Project Manager will directly impact the revenue generated with Adobe customers, collaborating as needed to maintain as positive a customer experience as possible. A critical component to this success in this role is the ability to multitask, maintain proactive and efficient communication, escalate critical issues, and provide answers to Adobe customers.

Responsibilities

• Act as Lead Consultant on customer engagements that may involve multiple project teams from Adobe and customer organizations.
• Understand and clearly communicate customer requirements and integration points in the context of the Statement of Work.
• Oversee the project delivery process with key contributors to help manage scope and prepare change requests including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day-to-day administrative activities for a given project, from inception to closure.
• Accurately forecast revenue, profitability, margins, bill rates, and utilization across projects.
• Maintain regular communication with both the customer and internal teams, managing customer expectations constantly.
• Achieve customer satisfaction by successfully delivering the defined project scope.
• Compile customer requests and deployment issues to provide feedback on our core products.
• Act as the central client point of contact throughout the life of the project.
• Capture and communicate experiences in formal post-mortems, feeding lessons learned, best practices, and resources back into the consulting practice.
• Provide oversight for service engagements to ensure adherence to governance standards and support customer success.
• Coordinate escalations across Adobe including Sales, Services, and Product organizations.
• Identify partnership opportunities and capitalize on "add-on" sales opportunities across projects.

Requirements

• BS/BA Degree or equivalent experience.
• Must have experience with Adobe Experience Cloud solutions (preferably AEM, AEP).
• Experience as a project manager including delivering enterprise-scale Web applications or analytics implementations.
• Experience in client-facing project management; must have consulting experience.
• Strong verbal, presentation, and written communication skills.
• Excellent problem-solving skills with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Strong conflict resolution and negotiation skills.
• Professional demeanor; ability to interact with and lead diverse teams throughout Adobe, as well as communicating with client managers, directors, and VPs including CMOs and CXOs.
• Superb organizational skills; must be able to coordinate complicated projects.
• Exceptional team-building and team-management skills with proven success managing virtual teams.
• Prior experience launching and operating a highly-available, high-traffic Internet or mobile service.
• Proven ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.
• Must be able to travel up to 60%.

Preferred

• Practical experience managing Agile development projects.
• One of the following certifications: Project Management Professional, Agile Certified ScrumMaster, PRINCE2, or equivalent.
• Prior experience with Microsoft Dynamics and Workfront.

This is a 6-month Contract with our Kansas City, MO client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and a 401(k) plan (with an immediately vested company match) available through TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third-parties, please.