Admitting/Registration Clerk – Part-Time

HMC Offers

• HMC Wellness Center membership
• 401(k) plan with employer match
• Supportive, team-oriented work environment
• Opportunities for professional growth and development

About the Job

The Admitting/Registration Clerk serves as one of the first points of contact for patients and visitors at Hopedale Medical Complex. This position plays an important role in creating a positive patient experience while ensuring that patient demographic, insurance, and financial information is collected accurately and efficiently.

The Admitting/Registration Clerk is responsible for greeting patients and visitors, answering telephone calls, completing patient registration, verifying and documenting insurance information, collecting payments, and assisting patients and families with questions regarding hospital services and financial responsibilities.

The ideal candidate will be professional, compassionate, detail-oriented, and able to communicate effectively with patients and families, including those who may be experiencing stressful or sensitive situations.

Essential Responsibilities

• Greet patients, visitors, and guests in a professional and courteous manner.
• Answer and screen incoming telephone calls, determining the nature and urgency of inquiries and directing calls to the appropriate department or staff member.
• Register patients and accurately enter demographic, insurance, and billing information into the CPSI computer system.
• Research missing or incomplete information and obtain required signatures and documentation.
• Verify and update patient information as necessary.
• Explain hospital registration, billing, and financial procedures to patients and their representatives.
• Provide patients and families with information regarding billing, patient rights, the complaint process, visiting hours, and other hospital policies.
• Distribute hospital-specific literature and educational materials as appropriate.
• Collect and accurately record patient payments and forward appropriate information to the Patient Accounts Department.
• Review and maintain orders received from referring physician offices.
• Prepare estimates of patient financial responsibility and communicate expected payment amounts to patients.
• Maintain knowledge of HMC payment policies, available payment options, and financial assistance programs.
• Assist patients and families with questions regarding insurance coverage, billing procedures, and financial responsibilities.
• Maintain confidentiality of all patient information and comply with HIPAA requirements.
• Keep the registration and waiting areas clean, organized, and welcoming.
• Order and maintain department supplies as needed.
• Demonstrate professionalism, compassion, and respect when interacting with patients, families, visitors, physicians, and coworkers.
• Maintain accurate and timely documentation in accordance with hospital policies and procedures.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Previous medical office, hospital registration, admitting, or healthcare reception experience required.
• Knowledge of medical terminology required.
• Knowledge of patient registration and documentation procedures required.
• Knowledge of basic insurance procedures and third-party medical insurance requirements required.
• Strong computer skills and proficiency with Microsoft Office and other computer-based systems required.
• Ability to type approximately 35–45 words per minute preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to accurately collect, enter, review, and maintain confidential patient information.
• Strong problem-solving and analytical skills.
• Ability to remain professional and courteous when interacting with patients and families in stressful situations.
• Ability to work independently with general supervision.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced healthcare environment.
• Ability to maintain strict confidentiality and comply with HIPAA and hospital policies.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Constantly (67–100% of the time): Sitting, talking, hearing, near visual acuity, computer use, keyboarding, and repetitive hand and wrist movements associated with registration, documentation, and telephone duties.
• Frequently (34–66% of the time): Standing, walking, reaching, handling documents and supplies, and assisting patients and visitors.
• Occasionally (11–33% of the time): Bending, stooping, pushing, pulling, and carrying office supplies or other items weighing up to 25 pounds.
• Rarely (Less than 10% of the time): Moving throughout other hospital departments or assisting with activities outside the primary registration area.

Additional Physical Requirements

• Ability to communicate effectively in person and by telephone.
• Ability to read and accurately interpret patient information, insurance documents, forms, computer screens, and written instructions.
• Ability to use a computer, telephone, scanner, copier, and other standard office equipment.
• Ability to remain seated or standing for extended periods as required by patient volume and departmental needs.
• Ability to respond appropriately to patients and visitors who may be experiencing illness, stress, anxiety, or other emotional circumstances.
• Ability to maintain attention to detail while working in a busy environment with frequent interruptions.
• Ability to safely navigate the hospital and registration areas.

Work Environment

Work is performed primarily in the hospital registration/admitting area and involves frequent interaction with patients, families, visitors, physicians, and hospital staff. The position may involve exposure to individuals with various illnesses and medical conditions. Employees are expected to follow all applicable infection prevention, safety, confidentiality, and HIPAA requirements.

Pre-Employment Requirements

Employment is contingent upon successful completion of all required pre-employment screening, including:

• Federal and State criminal background checks
• Drug and alcohol screening

Hopedale Medical Complex tests for both illegal and legal substances, including cannabis (THC).

Join the HMC Team

If you are organized, compassionate, and enjoy helping patients while working in a fast-paced healthcare environment, we invite you to apply for the Part-Time Admitting/Registration Clerk position at Hopedale Medical Complex.