Admissions Onboarding Specialist

Title: Admissions Onboarding Specialist

Agency: Germanna Community College

Location: Orange - 137

FLSA: Nonexempt

Hiring Range: $23.90-$26.56 per hour, state benefits do not apply

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Germanna Community College is a two-year public institution of higher education in the Virginia Community College System. As a comprehensive community college, Germanna provides quality, accessible, and affordable educational opportunities for the residents of the City of Fredericksburg and the counties of Caroline, Culpeper, King George, Madison, Orange, Spotsylvania and Stafford.

Germanna Community College is seeking two (2) part-time Admissions Onboarding Specialists within the Office of Enrollment Services. One position will be located at the Locust Grove Campus, and one position will be located at the Daniel Technology Center in Culpeper.

The Admissions Onboarding Specialist serves as a vital resource, advocate, and guide for prospective and current students, providing high-quality, student-centered support throughout the admissions, onboarding, enrollment, and registration process. Utilizing a holistic Culture of Care model and case management approach, this position serves as a primary point of contact from initial inquiry through successful enrollment, helping students navigate college processes, overcome barriers, and connect with the resources needed to achieve their educational goals.

As a frontline representative of Enrollment Services, the Admissions Onboarding Specialist provides proactive outreach, responds to inquiries, and helps students navigate key enrollment milestones. This position collaborates with Financial Aid, Academic Advising, Testing Services, Student Accounts, Workforce Development, and other campus partners to ensure a seamless student experience. Through personalized guidance and support, the specialist helps students confidently navigate the steps toward becoming a student at Germanna.

Successful candidates will demonstrate a commitment to student success, exceptional customer service and communication skills, strong problem-solving abilities, and the ability to thrive in a fast-paced environment focused on enrollment growth, student engagement, and access to educational opportunities.

Minimum Qualifications:

• Demonstrated experience providing advising, onboarding, enrollment, case management, customer support, or student success services in a higher education environment.
• Experience assisting individuals through complex processes requiring multiple steps, deadlines, and institutional requirements in a clear, supportive, and student-friendly manner.
• Strong customer service, communication, interpersonal, and relationship-building skills with the ability to work effectively with diverse populations.
• Ability to identify barriers, problem-solve, and connect students with appropriate resources and services to support successful enrollment.
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a fast-paced, student-focused environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Ability to work independently and collaboratively as a member of a student-centered team.

Additional Considerations:

• Bilingual (Spanish).
• Experience working in a community college environment.
• Experience using Student Information System (SIS), Navigate, Salesforce, or similar student success technologies.
• Knowledge of admissions, onboarding, registration, financial aid, workforce development, and student support services.
• Experience utilizing artificial intelligence tools, automation, or emerging technologies to improve student services, communication, and operational efficiency.