Admissions & Financial Aid Assistant

Posting Details

Posting Summary

Logo Posting Number TMP02201PO26 Job Code Title Student Services Program Coordinator I Advertised Title Admissions & Financial Aid Assistant Campus Sumter College/Division USC Sumter College/Division Level Department USC Sumter - Palmetto College Salary 17.00 hour Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Job Search Category Student Services

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Temporary Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu.

Position Description

Advertised Job Summary

Position Summary

The Admissions and Financial Aid Assistant works collaboratively with the Admissions and Financial Aid offices to provide support to new inquiries and scholarship recipients. In compliance with FERPA and Title IV requirements, the assistant uses the Student Information System (Banner), Salesforce CRM, and other communication tools to provide timely, professional outreach to prospective students and scholarship applicants.

Primary Responsibilities

• Utilize Salesforce CRM to review, manage, and document prospective student inquiries and communication activities.
• Contact prospective students by telephone, email, and text messaging to provide information, answer general questions, and encourage continued engagement with the college.
• Conduct timely follow-up with prospective students based on established recruitment and communication plans.
• Accurately document all student contacts, responses, and outcomes in Salesforce.
• Assist with reports by evaluating outreach efforts, tracking response and success rates, and identifying trends in student engagement.
• Provide general support to the Admissions Office and assist with recruitment activities, campus events, and other college-sponsored programs as needed.
• Perform other related duties that support the recruitment and enrollment goals of the college.
• Provide general support to the Financial Aid Office by managing front desk operations.
• Assist the Office of Financial Aid in compiling information from scholarship applications and new student information from CRM.
• Maintain accurate and organized records of scholarship recipients, award amounts, and renewal status based on decisions made by the scholarship committee.
• Verify student enrollment of scholarship recipients for relevant terms and track the submission of required scholarship documents of scholarship recipients.
• Respond to inquiries about scholarship opportunities, requirements, and application status.
• Work closely with the Office of Financial Aid and the scholarship committee.
• Prepare summary reports for the Office of Financial Aid, scholarship committee, and the Development Coordinator.
• Attend scholarship committee meetings as needed.

Minimum Qualifications

• Requires a bachelor's degree in a job-related field and no prior work experience.
• Excellent written and verbal communication skills.
• Strong computer skills and the ability to learn and effectively use Salesforce CRM and other technology platforms.
• Ability to work independently, manage multiple responsibilities, and follow established procedures.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally and effectively with students, prospective students, and families.
• Dependable, self-motivated, and comfortable working in a fast-paced, student-centered environment.
• Ability to maintain confidentiality and appropriately handle student information.

Preferred Qualifications

• Previous experience in college admissions, recruitment, customer service, sales, call center operations, record-keeping, or related field.
• Experience using Salesforce or another customer relationship management (CRM) system.
• Experience using a Student Information System, such as Banner.
• Experience using Microsoft Office Suite programs, especially Excel and Outlook.
• Familiarity with higher education enrollment, recruitment processes, and the maintenance of financial aid records.

Work Schedule

Full-time weekly work schedule focused primarily on CRM operations, the management of leads and inquiries, and maintaining and tracking accurate scholarship information.

Qualifications

Requires a bachelor's degree in a job-related field and no prior work experience.

Job Duties

Posting Detail Information

Number of Vacancies Desired Start Date 09/01/2026 Proposed End Date Job Open Date 08/25/2026 Job Close Date Open Until Filled No Special Instructions to Applicant

As part of the online process, a cover letter, resume, unofficial college transcripts and list of three references with contact information must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.

Quicklink for Posting https://uscjobs.sc.edu/postings/212260 EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Position Attributes

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety/Security Sensitive or Requires a CDL No Hazardous weather category Non-Essential

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Other Supporting Documents
• Resume
• List of References and Contact Information

Optional Documents