Admissions Director

An Admissions Director in a long-term care facility is responsible for managing the entire admissions process, including marketing, generating new referrals, and ensuring a positive experience for residents and their families. May oversee staff, maintain accurate records, and work with various departments to ensure smooth transitions for new residents. 

Essential Duties and Job Responsibilities

• Develop and implement marketing strategies to attract new residents, conduct tours of the facility, and provide information about services. 

• Establish and maintain relationships with hospitals, discharge planners, case managers, and other referral sources to generate a consistent stream of referrals. 

• Oversee the admissions process, including initial inquiries, screenings, documentation review, financial arrangements, and placement of new residents. 

• Act as the primary point of contact for residents and families, providing information, answering questions, and addressing concerns during the admissions process. 

• Ensure adherence to all applicable federal, state, and local regulations regarding admissions, billing, and resident care. 

• Ensure compliance with HIPAA regulations and maintain confidentiality of resident information.

• Coordinate with insurance providers to verify coverage and obtain necessary authorizations.

• Manage and supervise admissions staff, providing training, guidance, and support. 

• Maintain accurate records, generate reports on admissions activity, and analyze trends to identify areas for improvement. 

• Understand and comply with insurance requirements, managed care programs, and other financial aspects of the admissions process. 

• Effectively communicate necessary resident information to charge nurses, director of nursing, therapy, and/or administrator.

• Must be knowledgeable on federal and state laws regarding medical records.

• Review and audit admissions, discharges, change of condition, and other pertinent records on nursing units.

• Ensure that registries are properly maintained for admission and discharge of residents.

• Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility to assure that medical records can be properly maintained and problem areas can be identified and corrected.

Requirements

• Must have a minimum of 2 years of experience with resident admissions in a long/short term care facility.

• Must be familiar with Electronic Medical Records and prefer experience with Point Click Care (PCC).

• Knowledge of CMS guidelines and Medicare, Medicaid and managed care coverage plans criteria.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in using healthcare and office software platforms.

• The ability to work in a fast-paced, crisis-prone environment.

• Advocacy skills with a focus on resident-centered care.

• Prior experience in resident advocacy, medical records, medical billing, and collections.

Benefits

At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.

• 401 (k) Plan: After 90 days of employment, with matching program.  

• Paid Time Off (PTO):  Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.

• EAP Canopy with unlimited telehealth mental health visits.

• Continuing Education and Higher Education Reimbursement.

• Generous employee referral bonus program.

• Flexible Spending Accounts & CERA:  Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).

• Professional Development: Opportunities for growth and development within the company.

• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.