Admissions Counselor

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Closing Date:

Type of Position:

Staff (Non-Classified)

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

Phillips Community College of the University of Arkansas

The first community college established in Arkansas, Phillips Community College of the University of Arkansas (PCCUA) is a multi-campus, two-year college serving Eastern Arkansas. PCCUA has academic, occupational/technical and continuing education programs and offers over 25 associate degree programs with campuses in DeWitt, Helena-W. Helena and Stuttgart. Thank you for your interest, and we hope you'll be joining our Ridge Runner family soon!

Below you will find the details for the position as well as any specific application requirements you should review before applying for this opening. To apply for this position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process, please call Human Resources at (870) 338-6474, ext. 1271.

Department:

Admissions & Student Records

Department's Website:

Summary of Job Duties:

The Admissions Counselor supports the College''s admissions and enrollment process by assisting prospective and newly admitted students from application through completion of admissions requirements and transition to advising and registration. The position is primarily responsible for processing applications and admissions documents, communicating with applicants, monitoring incomplete admissions files, verifying student information and documentation, and providing individualized assistance to help students complete the enrollment process.

The Admissions Counselor also supports College recruitment and outreach efforts by communicating with prospective students, participating in recruitment activities and events, and representing Phillips Community College of the University of Arkansas in the community. The position works closely with other Admissions and Records staff and College departments to provide accurate, timely, and student-centered admissions services.

Essential Duties and Responsibilities

• Receive, review, and process applications for admission in accordance with College admissions policies and procedures.
• Review student admissions files to determine whether required documentation has been received and admissions requirements have been satisfied.
• Review transcripts, test scores, immunization records, residency information, and other admissions documentation for completeness, accuracy, and authenticity.
• Enter, update, and maintain accurate applicant and student information in the College''s student information system.
• Communicate regularly with applicants regarding application status, missing documentation, admissions requirements, and next steps in the enrollment process.
• Monitor assigned applicants and conduct proactive follow-up with students who have incomplete admissions files or have not progressed to the next stage of enrollment.
• Assist prospective and admitted students with completing applications and resolving issues that may delay admission or enrollment.
• Verify student information and documentation using appropriate College and state resources and follow established procedures when information is incomplete, inconsistent, or requires additional verification.
• Maintain appropriate admissions holds and other student record information in accordance with College procedures.
• Assist with the transition of admitted students to academic advising, placement/testing when applicable, financial aid, and registration.
• Respond to admissions inquiries by telephone, email, text messaging, in person, and through other approved College communication methods.
• Provide accurate information regarding admissions requirements, academic programs, placement requirements, registration processes, tuition and fees, financial aid resources, scholarships, and student services.
• Maintain accurate records of applicant communications, admissions activities, and student interactions.
• Assist with application and enrollment communication campaigns designed to move students from application through admission and registration.
• Identify applicants who have not completed admissions requirements or enrolled and assist with outreach and follow-up efforts.
• Assist with reviewing admissions data and reports to identify incomplete applications, outstanding requirements, and students requiring additional follow-up.
• Protect the confidentiality and security of student records and personally identifiable information and comply with FERPA and applicable College policies and procedures.
• Maintain current knowledge of College admissions policies, academic programs, enrollment procedures, and relevant state and federal requirements.
• Assist with records-related and admissions projects during peak processing periods and as departmental needs require.
• Participate in selected high school visits, college and career fairs, campus tours, orientation programs, community events, and other recruitment activities.
• Provide presentations and information to prospective students, families, high school personnel, and community partners as needed.
• Assist with registration events, New Student Orientation, and other enrollment activities, including occasional evening or weekend events.
• Provide admissions and enrollment assistance across PCCUA campuses and service areas as needed.
• Perform other duties as assigned in support of Admissions and Records operations and the College''s enrollment goals.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to accurately review and process student records and documentation.
• Strong organizational and time-management skills with the ability to manage a high volume of applications and student records.
• Excellent customer-service and interpersonal skills.
• Effective written and verbal communication skills.
• Ability to communicate requirements and procedures clearly to prospective students, applicants, and families.
• Ability to identify discrepancies or incomplete information and follow established procedures for resolving them.
• Ability to maintain confidentiality and appropriately handle sensitive student and personally identifiable information.
• Ability to manage multiple priorities and meet deadlines during high-volume admissions and registration periods.
• Ability to work independently and collaboratively as part of the Admissions and Records team.
• Proficiency with computers and the ability to effectively use and learn student information systems and other College technology.
• Ability to work effectively with students, faculty, staff, high school personnel, and members of the public.
• Ability and willingness to participate in occasional travel, evening, and weekend activities.

Qualifications:

Minimum Qualifications

• Bachelor's degree preferred from an accredited college or university.
• Strong organizational, communication, interpersonal, and customer-service skills.
• Demonstrated ability to work accurately with detailed information and records.
• Proficiency with standard computer applications.

Preferred Qualifications

• Experience in college admissions, records, enrollment services, student services, or a related higher education area.
• Experience processing applications, records, or other detailed documentation.
• Experience using a student information system or similar database.
• Experience working directly with prospective or current college students.
• Knowledge of community college admissions and enrollment processes.
• Experience working in WorkDay Student SIS

Working Conditions

This is a full-time position with primary responsibilities performed in an office environment involving frequent interaction with applicants, students, families, College employees, and the public. The position requires extensive computer and student information system use and the ability to manage periods of high-volume application and records processing. Limited travel and occasional evening or weekend work may be required for recruitment, registration, orientation, and other College activities.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Michelle Waites, MWaites@pccua.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Financial Credit Check

For general application assistance, or if you have questions about a job posting, please contact Human Resources at (870) 338-6474, ext. 1271.

PCCUA is committed to providing a safe campus community. We will conduct criminal background checks and a sex offender registry check for applicants seeking employment. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Driving, Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes