Admissions Coordinator - SUD

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Speak passionately about the program while controlling the flow and direction of the call
• Ability to efficiently gather pertinent information in initial call while inputting in CRM
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
• Proper coordination with business office and management personnel to complete SCA
• Communication with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Generate EHR record for incoming client
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:

• High School Diploma or equivalent
• Office etiquette
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Tuesday-Saturday 2pm-10:30pm

Work Location: On-Site

Compensation: Pay Range: $24-29/hr.