Admissions Coordinator

DEPARTMENT:

Student Services

EMPLOYMENT TYPE:

Professional 6. $20.00 - $23.00 per hour based on education and experience. Full-time, 12-mos., benefit eligible.

Unlock Exceptional Benefits at FVCC (Worth ~$25K)! You'll receive generous employer contributions towards your Health/Vision & Dental, up to 15 vacation days, 12 sick days, and 12 holidays. Plus, build your future with the Montana Public Employee's Retirement System and a 403(b) match up to 7%. And that's not all - invest in your continued education when you explore Tuition Waiver benefits for you and your dependents!

FLSA:

Non-Exempt

CLOSING DATE:

Open Until Filled

SUMMARY

Flathead Valley Community College is an outstanding public community college located on a beautiful campus in Kalispell, Montana with panoramic views of the northern Rocky Mountains and Glacier National Park. Our vision is to improve lives through learning, and the trustees, faculty and staff are dedicated to values that foster and preserve the spirit of our college and promote and support the well-being and economic development of the communities we serve. The Admissions Coordinator oversees the daily operations of the Admissions office and Admissions processes and helps our diverse customers navigate systems within student services and the College.

ESSENTIAL FUNCTIONS

• Advises students with the application and registration process; provides information and resources related to all student services; collaboratively troubleshoots and problem solves issues with students
• Provides leadership, mentors and supervises Admissions Associate; motivates and empowers staff to create environments that promote innovation; sets standards for excellent customer service; assures quality customer services and accurate information dissemination by staff and student staff
• Responsible for the day-to-day management of admissions processes and communications; processes online and paper applications; oversees the MUS One Application and represents the College on the OCHE MUS One Application Enrollment Leadership; oversees international student admissions process
• Coordinates with Libby County Campus personnel on admissions processes; responsible for training and overseeing all admissions processes on LCC campus
• Performs all functions in accordance with accreditation standards and state and federal privacy regulations, particularly the Family Education Rights and Privacy Act (FERPA), and stays informed of current state and federal regulations regarding student admissions records
• Provides excellent customer service, referrals and resolutions to students, employees and public
• Supports functions of the Registrar including but not limited to course registration, transcript requests, enrollment verification and other Registration office duties
• Counsels students on residency requirements; oversees residency changes process and Residency Committee
• Oversees and regularly reviews admissions communications to students including information on placement exams and academic advising, admissions letters and emails
• Leads the admissions processes in FVCC's current and future Student Information System, website, and technologies. Performs accurate data input into information system; maintains confidential files and reports; updates information according to policy and regulations.
• May supervise student staff; maintain student staff manual and training procedures
• Works closely and cooperatively with campus departments, faculty and related agencies on programmatic, financial, and compliance matter
• Researches, analyzes and resolves issues that arise in student services and addresses them proactively
• Establishes and initiates effective and timely communications to assure sharing of information
• Remains current in practices, trends and research related to areas of assignment
• Attends related trainings, workshops, and professional development
• Cross trains to perform other departmental and team functions; backfills for staff as needed
• Actively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the College
• Creates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationships
• Maintains professional ethics and confidentiality of students in accordance with applicable laws and policies
• Advances the mission of FVCC by serving on or convening committees and contributing in the community in college-related activities
• Performs other duties as assigned
• Reports to Senior Coordinator, Recruitment and Admissions

MINIMUM QUALIFICATIONS

• Bachelor degree in related field AND one year of professional and supervisory experience, OR
• Associate degree in related field AND three years of professional and supervisory experience, OR
• A combination of five years of higher education and professional and supervisory experience

PREFERRED QUALIFICATIONS

• Experience working in a higher education setting
• Experience working with database/information systems

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to provide quality customer service and collaboration by creating a welcoming and supportive environment
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture
• Strong skills in problem solving and conflict resolution
• Ability to be flexible, adaptable and multi-task in a setting that is fast-paced and ever-changing
• Ability to act with diplomacy, tact and respect for customers in all situations
• Working knowledge, skill, and ability to stay abreast with computer applications, technology and office procedures
• Ability to work independently
• Ability to work within policies and procedures of FVCC
• Ability and willingness to serve as an ambassador for the College by interacting appropriately with the college community and community
• Ability to maintain effective and positive professional relationships
• Ability to follow and issue directions
• Demonstrated communication, technology, presentation, customer service and interpersonal skills
• Ability to work effectively with people from a variety of culturally diverse backgrounds
• Ability to intermittently work non-traditional schedules including evenings, weekends, etc.
• Ability to maintain regular and acceptable attendance levels
• Ability to maintain a high degree of confidentiality
• Ability to successfully pass a criminal background check
• Ability to respond in the event of an emergency
• This is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry. Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects

APPLICATION PROCEDURE:

In order to be considered for this position, applicants must apply online at https://www.fvcc.edu/about/careers-at-fvcc; paper submission of applications or resume materials are not accepted for open positions. FVCC does not retain application materials for future consideration. Additionally, applicants are required to submit the following documents by uploading them to the online application:

• Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities; AND
• A current, comprehensive resume or curriculum vitae; AND
• Unofficial transcripts for all degrees held and Professional Certifications, when applicable. As a condition of employment, the successful candidate will submit official transcripts for all degrees held and applicable certifications to FVCC HR upon hire. Only transcripts from accredited institutions will be accepted; AND
• Three professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, and work behaviors and supervisory experience. Do not list family and friends for professional references.

EMPLOYMENT VERIFICATIONS, REFERENCE CHECKS AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks.

EQUAL EMPLOYMENT OPPORTUNITY: FVCC is an equal opportunity employer. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran's status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws.

FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at https://www.fvcc.edu/about/board-administration/board-of-trustees/board-policies

REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request.

VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans' Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans' preference in internal actions such as promotion, transfer, reassignment, and reinstatement. Applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to HR@fvcc.edu. Claims for Veterans' preference must be received by Human Resources prior to position closing date.

WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, FVCC employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf.