What You’ll Do:
Key Responsibilities:
- Act as a key point of contact for clients and their families throughout the admissions journey, offering reassurance and guidance to enhance their experience.
- Manage the entire admissions process, facilitating seamless internal communication to optimize client engagement and satisfaction.
- Effectively communicate and clarify information for callers, clients, and families to ensure a clear understanding of our offerings.
- Respond to phone inquiries with professionalism and courtesy, effectively conveying the benefits of our programs and services.
- Maintain exceptional organizational skills, adapting to shifting priorities while consistently delivering outstanding client support.
- Ensure all necessary documentation is completed promptly, keeping electronic records accurate and current.
What Makes You a Great Fit:
We're looking for a candidate who brings these essential qualities to the table:
- An innovative thinker with a creative approach to problem-solving.
- Goal-oriented and driven to achieve admissions targets.
- Independent and self-motivated, comfortable making decisions autonomously.
- A strong team player with excellent interpersonal skills.
- An empathetic communicator, especially regarding sensitive topics.
- Experienced in admissions, sales, or customer service roles, ideally in the healthcare or mental health sector.
- Passionate about mental health services and dedicated to helping individuals.
Requirements:
- High School Diploma or equivalent.
- Bachelor's Degree preferred.
- 2 years applicable experience in Behavioral Health field preferred.
- Bilingual preferred.
- Proficiency with MS Office Suite, Outlook, Word, Excel, and PowerPoint.
Compensation for this role ranges from $22.00-$28.00 per hour depending on education and experience.