General Definition:
- Promote positive customer relations by providing a full range of informational services to patrons upon entry to the facility in a friendly, professional manner.
Essential Job Functions:
- Dependability, good attendance, and occasional overtime required.
- May be required to work evenings, weekends, or holidays as scheduled.
- Have the ability to accomplish a multitude of duties as assigned
- Greets customers upon entry to simulcast facility, grandstand, or any other designated area where customer's entry or patronage is required in a friendly, professional manner.
- Generates monies/credit card charge information to the night auditors as required.
- Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.
- Provides direction to groups scheduled for specific events regarding all informational services and products.
- Approaches all encounters with guest and employees in a friendly and service-oriented manner.
- Monitors guest for problems and reports any such findings to Department Manager.
- Maintains and completes all opening/closing duties according to procedures set forth within the department.
- Performs other duties as assigned.
Education & Training:
- High school diploma or GED
- 3 - 6 months of cash handling experience preferred.
Knowledge, Skills and Abilities:
- Requires excellent communication skills, basic math and reasoning ability under extreme public scrutiny.
- Strong cash handling experience required
- Detail-oriented and able to perform multiple tasks as assigned.
- Excellent customer service and cash handling skills required.
- Must be able to communicate fluently in English and to follow instructions as given.
- Bilingual a plus.
- Data entry skills a plus.
Training:
Licenses/Certifications/Other:
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions.
Physical Requirements:
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strength:
Sedentary to medium workload
Stand, sit and walk consistently
Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
Movement:
Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
Will use office equipment
Driving motor vehicles as needed
Auditory:
Frequently speak and articulate
Noise levels will be varied from moderate to heavy machinery
Environmental:
Exposure to weather and extreme elements are minimal
Minimal exposure in close proximity to horses
Consistent exposure to spoke filled environment