Administrator, Server

Summary

Spire is seeking a Server Administrator who will be responsible for managing the Server ticket queue, and maintaining and supporting the organization's Active Directory, virtual and physical server and Office 365 environments. The Server Administrator will provide Tier II support for escalated user issues. This position is also responsible for participating in disaster recovery functions, file restores, testing and supporting server applications and collaborating with the Patch Management Group on server patching.

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. Thats why were always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Duties and Responsibilities

• Handle requests for deploying new virtual and physical environments, working from documentation as provided by the Data Center Engineering group.

• Monitor and manage nightly backups, remediate issues and execute file restores as requested.

• Maintain server configurations; participate in configuration, firmware and operating system upgrades in collaboration with the Patch Management and Lifecycle Asset Management teams.

• Monitor the operation and performance of server infrastructure to proactively address server function and make recommendations for adjustments and approvements.

• Notify team members in a timely manner of service interruptions or other significant problems; take corrective action as directed.

• Collaborate with the Lifecycle Asset Administrators to maintain an accurate inventory of all individual physical server equipment and hosts with warranty, location and end-of-life data; report all resource requirements, equipment failures and exceptions to management.

• Monitor incidents and requests through management of the Server ticket queue, and work incidents related to server and VMware environments and Office 365.

• Server Administrators will work on escalating tickets to provide Tier II support, and when necessary, collaborate with Data Center Engineering to research and resolve a Tier III issue. Work with Smart Desk Analysts to respond to issues and update the knowledge database.

• Provide personal and telephone support on user-related issues.

• Ensure procedures and processes related to Sarbanes-Oxley are followed and update procedures as necessary.

• Review processes and procedures, update existing documentation and work with all affected groups to develop and document new processes as necessary.

• Ensure server diagrams are consistently always updated to current environment layouts and collaborate with application teams on application server diagrams.

• Participate in daily production check of server performance and functions.

• Troubleshoot and resolve performance issues using tools to diagnose issues and determine root causes.

• Participate in trending and forecasting of usage, bandwidth and performance to ensure server environment is operating at optimal performance.

• Interact with all vendors/providers to solve problems, schedule patching and stay informed of maintenance windows and other changes.

• Assist in the education of users as it relates to server environments, structure and performance.

• Work collaboratively with the Patch Management group to test patches and updates to operating systems and firmware for installation in the production environments.

• Work collaboratively with the Data Center Engineering group on the implementation of new and replacement servers.

• Ensure server changes to production environments have a change control ticket in place prior to the change, following the Change Control process as specified in the ITSM tool and by the Change Approval Board (CAB).

• Provide application support for Infrastructure owned applications and tools.

• Participate in the Disaster recovery process, maintain documentation of processes and continually update the documentation as changes occur.

• Contribute to and maintain system standards.

• Perform other server support duties as assigned.

• Obtain and keep current relevant certifications and trainings.

Essential Characteristics

• Ability to lead by example in support of the Company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skill and perspective.
• Ability to adapt to a fast-moving and changing culture.
• Ability to work independently and manage time effectively to meet individual goals and deadlines.
• Ability to work as part of a team and display a positive attitude in a dynamic environment.
• Ability to remain patient, calm and effective in high-pressure situations.
• Ability to take initiative and do what needs to be done without being asked to do so.
• Desire to enhance personal knowledge and skillset with a continuous improvement mindset.
• Ability to respond positively to challenges and problems.
• Commitment to improving customer experience; devoted to customer success.
• Believes in a non-hierarchical culture of collaboration, transparency, and trust.
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.

Required Education (certifications, licenses)

• High School Diploma or GED equivalent, required with 4+ years of equivalent work experience in Information Systems/Technology.
• Bachelor's degree in information technology, computer science or business information systems preferred.
• Valid Driver's License, required.
• Microsoft Certified Solutions Associate (MCSA), preferred.
• Red Hat Certified System Administrator or similar, a plus.
• MTA: Windows Server Administration Fundamentals or similar, a plus.

Required knowledge, skill and abilities

• Requires critical thinking skills, good judgment and organized methods in all facets of assigned duties.
• Requires sound judgment and decision-making skills to support the constantly changing computer environment.
• Possess good analytical skills and efficient problem-solving abilities.
• Proven ability to work under pressure and meet tight deadlines.
• Ability to apply critical thinking skills to technical issues and problems.
• Ability to complete work assignments by due dates and deliver projects by an agreed schedule.
• Requires flexibility to work with users at all levels.
• Flexibility to adjust to multiple demands, shifting priorities and rapid change.
• Excellent oral and written communication skills, able to produce written documentation for technical and non-technical audiences.
• Ability to develop and implement dependable, efficient, and error-free systems that meet user expectations and require minimal support.
• Maintain and build on skills and knowledge relevant to excelling in providing support of the Windows, Linux and VMWare environments.

Physical demands, environment and schedule

• Normal 40 Hours work week - required participation in on-call rotation, including after normal work hours and on weekends.
• Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage.
• Requires Normal Physical Stamina - Routinely requires lifting computer hardware weighing up to 25 lbs.
• Office and Service Locations Environment.
• Occasional Overtime and Travel may be required as ITS and teams are dispersed geographically across Spire locations.

Posting Requirements

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws.

For more information, please view our Integrity and Inclusion pages of our career site.