| Location | Columbia, SC |
| Duties: | Administers infrastructure including hardware, software, and various configurations. Provides administration and maintenance of user devices and communications links to assure operational availability. Deploys and administers routing protocols and network devices (switches, routers, firewalls, load balancers). Administers and tests networking hardware and software. Performs remedial maintenance of network devices including the restoration of hardware and software. 20% Administers use, capacity and performance of network systems. Focuses on both hardware and software aspects of network operations across multiple platforms. Works with end users and vendors to resolve network hardware/software issues. 20% Upgrades and configures network devices from multiple vendors. Maintains effective relationships with external suppliers to ensure appropriate levels of support. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. 20% Confers with network users about how to solve problems affecting network performance. Validates and adjusts network configuration when needed to resolve issues. Generates network utilization/trending/error reports as requested. Observes and controls the status and performance of all components of network/system facilities. 20% Maintains change control of network devices. Control access to, and authorization level of network devices. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Maintains effective security/backup and disaster recovery processes and systems. Performs data backups and disaster recovery operations as needed. 10% Address network vulnerabilities within audit-mandated time frames. Ensure network compliance with audit requirements. Participates in continuous review and update to ensure that processes meet changing business unit conditions. 5% Creates and maintains process and procedure documentation. Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc. Works with others to establish and improve processes and procedures. 5% Updates knowledge and skills to keep up with rapid advancements in network administration technology. | ||
| Skills: | Required Skills and Abilities: Strong technical knowledge of networking, communications, and related hardware and software. Knowledge of network technologies and platforms. Strong technical skills including problem analysis of network systems. Able to gather information to troubleshoot various network problems. Strong organizational and interpersonal skills. Ability to communicate technical issues with non-technical people. Strong customer service skills. Strong knowledge of common network administration, monitoring and security utilities. Required Software and Other Tools: Strong understanding of relevant network hardware and software. Strong understanding of Microsoft Office Suite from a systems support/break-fix perspective. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. null | ||
| Education: | Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience: 4 years of network or other job related experience. Preferred Education: Bachelor's degree Preferred Work Experience: 5 years-of experience working in infrastructure/network environments performing monitoring (hardware and/or software) and implementations. Preferred Licenses and Certificates: Vendor certifications, i.e. CCNA, CCNP, CCVP IS - NO SUBCONTRACTOR CANDIDATES C2 Eligibility is required & Credit Check required! Partial Onsite: Full team onsite Tuesday, Wednesday, and Thursday Required Experience Minimum 5 years of experience in network operations, network administration, or infrastructure support environments Experience supporting enterprise network technologies in a 24x7 operational environment Experience troubleshooting and resolving complex network incidents Experience performing network monitoring, operational maintenance, and infrastructure support activities Preferred Experience 8+ years of experience working in enterprise infrastructure and network environments Experience with highly available, large-scale network environments Experience leading operational initiatives, major incident response, and infrastructure improvements Experience creating and maintaining operational documentation and procedures Team Name: Network Operations Center (NOC) Required Technologies: Palo Alto Firewalls F5 Load Balancers Cisco ACI SolarWinds Cisco Catalyst Center Nexus Insights Nice To Have: Ansible GitHub ThousandEyes Responsibilities include: Performing daily operational health checks and environment validation Monitoring network performance, availability, and capacity Responding to and resolving network incidents and outages Performing advanced troubleshooting and root cause analysis Managing break-fix activities and service requests Executing operational changes in accordance with established change management processes Supporting compliance remediation efforts Managing network backup and recovery processes Developing and maintaining operational documentation and procedures Collaborating with engineering, security, infrastructure, and application support teams to ensure service availability and operational excellence Desired Soft Skills Strong attention to detail Excellent written and verbal communication skills Ability to prioritize and manage multiple activities simultaneously Strong analytical and troubleshooting capabilities Ability to remain effective during critical incidents and outage situations Team-oriented mindset with a strong customer service focus The Team: The Network Operations Center (NOC) is responsible for the daily operation and support of a highly available enterprise network environment that supports the entire Client organization. The team ensures the security, reliability, and performance of critical network services through proactive monitoring, incident response, operational support, and continuous improvement initiatives. This team plays a vital role in maintaining business continuity and partnering with other IT organizations to ensure infrastructure and application availability. Interview: Two interviews: Round 1: Technical Screening Remote or onsite 30 minutes Conducted by the technical team Round 2: Management Interview Onsite Up to 90 minutes Conducted by hiring management | ||