Administrator - Insurance Operations

Position: Administrator/ Administrative Assistant (Insurance Operations)
Location: Toronto, ON
Duration:6 months with possible extension and conversion
Job ID: 180229

Job Overview:
In this role as an Administrator - Insurance Operations, you will support colleagues in the Operations Planning Department by ensuring the timely and accurate production, processing, and maintenance of key operational and insurance-related documentation. You will contribute directly to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and broader business objectives, while adhering to established policies and performance standards. This position requires strong attention to detail, the ability to work efficiently in a fast-paced environment, and a basic understanding of insurance operations and related legislation. Candidates may be required to complete a timed and monitored assessment as part of the selection process.

Responsibilities:

• Support colleagues in the Operations Planning Department with day-to-day administrative and operational tasks.
• Ensure timely and accurate production and processing of relevant documents and information, including preparation and formatting of reports.
• Contribute to the achievement of SLAs, KPIs, and overall business objectives through consistent, high-quality work.
• Adhere to all company policies, procedures, and performance standards in daily activities.
• Update and maintain reports based on predefined templates on a regular basis to ensure accurate and current data entry.
• Maintain a basic understanding of core aspects of insurance operations and related legislation to support accurate processing and documentation.
• Assist with general administrative duties such as data entry, document management, and internal communications as required.
• Participate in required assessments or evaluations, ensuring compliance with timing and monitoring requirements.
• Collaborate with internal stakeholders, including HR and other departments, to support a culture of internal mobility and partnership.
• Leverage available employee resource groups and internal networks to stay informed about best practices and industry trends.

• Bilingual language skills preferred; ability to work effectively in English is required.
• 1+ years of administrative work experience, ideally in an operations, insurance, or corporate environment.
• High school diploma or equivalent education required.
• Demonstrated ability to complete repetitive or similar tasks with excellent care, accuracy, and attention to detail.
• Strong organizational and time-management skills, with the ability to meet deadlines and support SLA and KPI targets.
• Basic understanding of insurance concepts and related legislation, or willingness to learn quickly.
• Proficiency with standard office software and tools for data entry, reporting, and document preparation.
• Strong communication skills and the ability to work collaboratively with colleagues across departments.
• Professionalism, reliability, and a commitment to maintaining high performance standards.
• Willingness to complete a timed and monitored assessment as part of the hiring process.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.