Administrator, HRIS Integrations

Summary

The Workday Integrations Administrator is responsible for the day-to-day support, configuration, monitoring, and maintenance of Workday integrations. Reporting to the Workday Lead, this role ensures the reliable flow of data between Workday and external/internal systems, supporting HR, Payroll, and other business functions. This individual acts as a key operational resource, executing integration-related tasks, resolving issues, and partnering with AMS resources to maintain a stable and efficient integration landscape post-go-live.

General Description Duties & Responsibilities

• Integration Monitoring & Production Support

• Monitor scheduled and event-driven integrations including Workday Studio, Core Connectors, Enterprise Interface Builder (EIBs), Workday Web Services (APIs), etc.

• Monitor, identify, troubleshoot, and resolve integration failures in production (i.e., file transmission errors, data transformation issues, authentication or connectivity failures).

• Establish and manage SLAs and support models for integration incidents.

• Lead root cause analysis and implement permanent fixes, not just workarounds.

• Execute daily operational checks, especially for payroll and benefits critical integrations.

• Assist with management of integration-related security including Integration System Users (ISUs) and credential updates.

• Integration Execution & Configuration

• Build, configure, and maintain integrations under guidance from the Workday Lead including simple to moderately complex EIBs, Core Connector configurations, data mappings and transformation logic.

• Support updates to existing integrations based on business requirements, vendor changes, and regulatory updates.

• Coordinate with third-party vendors to validate file formats, resolve transmission issues, and support testing and changes.

• Drive adoption of Workday-delivered connectors where feasible.

• Ensure secure handling of data transfers and adherence to company policies.

• Data Validation & Issue Resolution

• Validate integration outputs to ensure data accuracy, completeness, and timely delivery.

• Assist with reconciliation processes for payroll files, benefit carrier feeds, GL integrations.

• Identify discrepancies and escalate appropriately.

• Serve as the first line of support for integration-related incidents.

• Integration Testing & Deployment Support

• Support testing activities for new integrations, enhancements, Workday releases.

• Execute test scripts and validate results in Sandbox/Preview.

• Assist with migration of integrations to Production following established change control processes.

• Lead backlog prioritization for integration-related enhancements.

• Improve integration performance, monitoring, and error handling.

• Workday Release Support

• Assist in evaluating Workday bi-annual releases for integration impacts.

• Support regression testing and validation of integration functionality.

• Implement required updates under direction from the Workday Lead.

• Documentation & Knowledge Management

• Maintain and update comprehensive documentation for integration configurations, data mappings, file layouts and specifications, error handling procedures, etc.

• Document recurring issues and standard resolutions.

• Ensure documentation to support AMS collaboration, audits, and scalability.

Qualifications

Required experience

• 3 to 5 years of hands-on Workday experience in a post-implementation support environment.
• Bachelor's degree in information systems, computer science, business administration, or related field, or equivalent experience.
• Strong expertise with Workday integrations including Core Connectors, EIBs and file-based integrations (XML, CSV, flat files).
• Intermediate understanding of integration concepts (APIs, SFTP, data transformations) and payroll and HR data flows.
• Ability to manage high-severity production issues under pressure.
• Excellent analytical and problem-solving skills, with an ability to spot issues and risks and escalate when appropriate.
• Ability to prioritize and meet critical deadlines with a sense of urgency.
• Attention to detail with a strong focus on operational excellence.

Preferred Experience

• Workday Integrations
• Full Workday implementation
• Post go-live / hyper care support
• Familiarity with AMS or staff augmentation support models
• Experience supporting SOX-controlled environments

Licensing & Certifications

• Workday Certified Professional