Administrator HR Associate Relations

GENERAL FUNCTION:
Responsible to provide advice and consultation to support client's positive employee relations strategy, including but not limited to: investigation of employee open door concerns, consultation with cross functional partners to resolve to employees' questions/concerns in a timely manner, interpretation of company policies for management, assisting management to address performance issues, identifying resources to support managements' HR needs, counseling management regarding their responsibilities, supporting compliance efforts and coach on changes in relevant laws/regulations, interpreting and applying relevant contract provision in union stores.

MAJOR DUTIES AND RESPONSIBILITIES:
• Utilize exceptional active listening skills to issue spot and ask appropriate follow up probing questions.
• Assume lead investigative role for concerns of mid-level/risk complexity, as well as corrective actions and terminations.
• Investigate issues by assembling all relevant facts, interviewing case critical witnesses, reviewing similar cases, and using knowledge, judgment & experience to recommend a course of action to brand leadership.
• Handle complex and emotionally charged issues with composure by addressing the situation objectively and without bias
• Consult with managers in writing and deliver feedback in a manner that motivates employees to improve, while also providing solid documentation for terminations (if needed).
• Ensure Company policies and practices are followed consistently and fairly.
• Interpret and apply applicable labor and employment laws, regulations and standards at the federal and state level for the U.S. and applicable laws of Canada and Puerto Rico.
• Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment.
• Understand and apply Company policy/procedure and applicable law in consultation managers on best practices that reduces the risk of the Company.
• Identify, prioritize, and resolve/escalate issues within established timelines; conduct investigations in partnership with HR Business Partners and Employee Relations Center of Excellence (as necessary).
• Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations.
• Other duties, responsibilities and functions as assigned.

BASIC QUALIFICATIONS:
• Bachelor's degree or equivalent HR experience
• 5 Years experience in Employee and Labor Relations or related field
• 3+ Years of related Human Resources experience or proven record of business management experience
• Excellent written and interpersonal communication skills
• Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively
• Ability to conduct investigations in a neutral manner
• Demonstrated ability to use sound judgment and maintain confidentiality
• Strong organizational skills and attention to detail
• Knowledge of Federal and State Employment Law

PREFERRED QUALIFICATIONS:
• PHR or SPHR certification
• Bilingual in French and/or Spanish