Administrator - BigFix (Endpoint Management Software)

Job Description

Administrator - BigFix (Endpoint Management Software)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The BIGFIX Support Administrator plays a critical role in the Support & Operations team by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This role is essential for ensuring high-quality customer service and operational excellence, leading to improved customer satisfaction and adherence to company standards.

Key Responsibilities

1. Utilize Bigfix To Independently Resolve Tickets Within Agreed Slas, Ensuring Timely And Efficient Handling Of Customer Requests.

2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analyses To Identify And Address Underlying Problems.

3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices In Bigfix, Contributing To Continuous Improvement Efforts.

4. Conduct Training Sessions For New Hires And Coach Analysts On Bigfix Functionalities And Troubleshooting Techniques, Fostering Skill Development Within The Team.

5. Strive For Positive Customer Experiences By Achieving First Call Resolution And Minimizing Cases Of Rejection And Reopening, Thus Enhancing Overall Customer Satisfaction.

Skill Requirements

1. Proficient In Bigfix With Solid Understanding Of Its Operational Functionalities.

2. Strong Analytical And Problem-Solving Skills For Effective Root Cause Analysis.

3. Excellent Communication Skills For Training And Customer Interactions.

4. Ability To Work Independently And Manage Multiple Tasks Efficiently.

Other Requirements

1. Optional But Valuable Certifications: Bigfix Certified Administrator, Itil Foundation

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.