Administrative Trip Entry Clerk

Position Summary

Grove Transit is looking for an Administrative Trip Entry Clerk to provide basic administrative and data-entry support for Go Ride operations.

This is an entry-level position, and training will be provided. No previous transportation or dispatching experience is required.

The primary responsibility of this position is simple: monitor incoming emails and enter transportation requests and trip information into our computer system.

The ideal candidate is someone who is comfortable using a computer and email, pays attention to details, can follow instructions, and is willing to learn.

This is not a dispatcher position. Transportation and dispatching decisions will be handled by the appropriate Dispatch or Operations team members.

What You'll Do

·         Monitor an assigned email inbox for transportation requests.

·         Enter trip information from emails into the transportation system.

·         Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time.

·         Update trips when changes or cancellations are received.

·         Double-check information before submitting it to help prevent data-entry errors.

·         Let a supervisor or designated team member know when information is missing or unclear.

·         Forward questions or issues to the appropriate team member when needed.

·         Keep up with incoming emails during your assigned shift.

·         Follow established instructions and procedures for entering trips.

·         Assist with other basic clerical and administrative tasks as needed.

Minimum Qualifications

·         High school diploma or GED.

·         Basic computer skills.

·         Comfortable using email.

·         Able to learn a computer-based transportation system.

·         Able to accurately copy information from an email into a computer system.

·         Able to follow written and verbal instructions.

·         Good attention to detail.

·         Dependable and able to maintain regular attendance.

·         Able to communicate professionally with coworkers and supervisors.

Helpful, But Not Required

Experience with any of the following is helpful, but you do not need this experience to apply:

·         Microsoft Outlook or other email programs

·         Data entry

·         Office or clerical work

·         Customer service

·         Transportation or healthcare

·         RouteGenie or similar software

What We're Looking For

You may be a good fit for this position if you:

·         Are comfortable working on a computer throughout the day.

·         Can read an email and accurately enter the information into another system.

·         Pay attention to names, addresses, dates, and times.

·         Can follow a step-by-step process.

·         Are comfortable asking questions when you are unsure.

·         Can stay organized while receiving multiple emails.

·         Are dependable and ready to learn.

Work Schedule

This is a full-time daytime position, Monday through Friday.

Regular and reliable attendance is required.