Administrative Support Supervisor

Posting Details

Position Information

Position/Classification Title Administrative Support Supervisor Working Title Administrative Support Supervisor Competency Level Journey Position Number 300708 Salary Grade Equivalent FLSA Non-Exempt Appointment Type Permanent - Full Time FTE 1 = 40 hours/week, 12 months If time limited, duration date 08/31/2026 Department Hiring Range $37,851 - $49,100 EEO-1 Category Administrative Support Workers SOC Code 43-1011 - First-Line Supervisors of Office and Administrative Support Workers

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State - Health Benefits
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The primary purpose of the Office of Undergraduate Admissions is to identify, qualify, and enroll the best brightest and diverse population of talented students, which North Carolina, the region, the nation and the world has to offer and to promote for our clientele an exemplary array of programs to meet their educational professional development interests.

Primary Purpose of Position

The Administrative Support Supervisor will assist the University in meeting its recruitment and enrollment objective by supervising the processing of applications, managing the computer-based admissions systems, providing data required for management decisions, reviewing and determining student eligibility for North Carolina residency for fee purposes, developing and managing electronic application forms following up with admitted students and supervising operations staff. The Administrative Support Supervisor supports the student recruitment effort as needed and performs other activities as assigned by the Director of Undergraduate Admissions.

Required Knowledge, Skills, and Abilities

Ensures effective and efficient processing of applications by designing application forms, supervise the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff. Provide data required to meet the Office of Undergraduate Admissions' needs by using query management tools, researching data requests, working with Information Technology/Enrollment Research staff to develop queries and reports to meet the needs of departments and offices for data to support enrollment goals and recruitment initiatives. Provide and analyzes information for management purposes by producing reports as needed utilizing familiarity with student databases and using query tools. Develop a systematic approach to entering transfer credit in an efficient and timely manner in collaboration with the Office of Transfer Services. Ensures effective follow-up with admitted students by developing admissions letters and information for those students, supervising the processing and distribution of admissions letter, coordinating with other office (e.g., Orientation, Residence Life, University College, Transfer Services, and Financial Aid) in dissemination of information to admitted students, and conducting research regarding the needs and perceptions of admitted students. Education: Associates Degree Required. Experience: A minimum of there to five years of experience working in higher education is required; familiarity with the University of North Carolina system is preferred. Experience in admissions or a closely related function, and/or experience with complex administrative data systems (ex. BANNER) and/or supervisory experience are required. Excellent verbal and written communication skills are required. The ability to understand, interpret, and analyze data and the business process needs of integrated functions in a complex administrative business system is required. The ability to translate data and business process needs between end users and programmers is required. Customer service skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Minimum Education/Experience

High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.

Licenses or Certification required by Statute or Regulation

No

Pre-Employment Requirements

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours Monday - Friday 8-5 Position required to work during periods of adverse weather or other emergencies No Campus Security Authority Designated Position No Work Location Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies

Required Competency Supervision Duties

The Administrative Support Supervisor assists the University in meeting its enrollment objectives by planning, organizing and supervising the processing of applications; managing the computer-based admissions system; providing data required for management decisions; identifying and determining student eligibility for North Carolina residency for fee purposes; developing and managing electronic application forms; following up with admitted students; and supervising operations staff. The supervisor supports students effort as needed and performs other activities as assigned by the Director of Undergraduate Admissions. Ensures effective and efficient processing of applications by designing application forms, supervising the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff. Develop a competent, productive, and effective staff by selecting and supervising, directly and through delegation, designation administrative support personnel and student and part-time employees. This position will be responsible for directly supervising 4 team members and also lead hiring, disciplining, and performing staff evaluations in accordance with University policies and procedures.

Required Competency Information/Records Administration Duties

• Administers the University's undergraduate admissions policy by reviewing the academic credentials of applicants, advising students not qualified for admissions regarding alternatives, and recommending exceptions to senior administrators when appropriate. Supports University student recruitment efforts by understanding the data stored in the student database, maintaining the integrity of the data entered in the database, and understanding and properly using the data extracted from the student database. Provides and analyzes information for management purposes by producing reports as needed utilizing familiarity with student databases and using query tools.
• Support efforts to develop processes to avoid duplication of student records by understanding how each University department affects student records and working with University departments in resolving issues related to duplicated student records. Employee will contribute to the success of the Office Of Undergraduate Admissions by advising and assisting the Director of Undergraduate Admissions in all aspects relating to the recruitment and admissions of undergraduate students and by performing all other essential duties as assigned. This position will apprise the Director of issues which may develop as it relates to personnel, management, technology, and infrastructure needs. Demonstrates knowledge of the admission process, documents processing, file maintenance and Banner System. Employee uses Banner Student, Nolij, Clearinghouse to assist with the daily input, and verification of admissions data. All features are fully utilized in managing standard information.
• Ensures effective and efficient processing of applications by designing application forms, supervising the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff.

Required Competency Written Communication Duties

• Employee utilizes multiple formats to communicate with prospects, applicants and admits. Communication is adapted to fit and adhere to the need and situation. Employee responds in the form of email, letter, memo and postcard. Sensitive documents are reviewed using close attention to detail. Employee uses standards admissions letters and documents created. Employee provides clear and concise information to prospects and applicants. Explains the admission process, policies and procedures to university staff, faculty and inquiries. Employee handles high volume of customers calls.

Required Competency Problem Solving Duties

• Ensures the efficiency of admissions procedures by developing and maintaining procedure manuals for admissions systems users, conducting training, coordinating informational updates with supervised staff and other administrative offices which use the admissions systems, and developing and managing enhanced admissions services through technology. Employee identifies and recognizes problems that impact work flow and which prohibit efficiency and effectiveness. Provides necessary training to supervised employees to ensure operations are effective and do not cause delay and/or inaccuracies.

Required Competency Managing Work and Performance Duties

• Administers the University's undergraduate admissions policy by identifying the academic credentials of applicants, advising students not qualified for admissions regarding alternative and recommending exceptions to senior administrators when appropriate. Supports University student efforts by understanding the data stored in the student database, maintaining the integrity of the data entered in the database, and understanding and properly using the data extracted from the student database. Provides and analyzes information for management purposes by producing reports as needed utilizing familiarity with student databases and using query tools.
• Support efforts to develop processes to avoid duplication of student records by understanding how each University department affects student records and working with University departments in resolving issues related to duplicated student records. Employee will contribute to the success of the Office of Undergraduate Admissions by advising and assisting the Director of Undergraduate Admissions in all aspects relating to admissions processes of undergraduate students and by performing all other essential duties as assigned. This position will apprise the Director of issues which may develop as it relates to personnel, management, technology, and infrastructure needs. Demonstrates knowledge of the admission process, documents processing, file maintenance and Banner System. Employee uses Banner Student, Nolij, Clearinghouse to assist with the daily input, and verification of admissions data. All features are fully utilized in managing standard information.
• Ensures effective and efficient processing of applications by designing application forms, supervising the processing of admissions applications and transcripts, monitoring achievement of office goals for response time, and providing direction and supervision to the evaluation staff.

Posting Detail Information

Posting Number SPA01490P Open Date 08/14/2026 Close Date 08/30/2026 Special Instructions to Applicants

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter
• Unofficial Transcripts (official required from selected candidate)
• DD-214 (Veterans Only)
• Letter of Recommendation 1
• Letter of Recommendation 2
• NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).