Administrative Support Specialist

The College of Liberal Arts is hiring a part-time Administrative Support Specialist to provide a wide range of high-level administrative and technical support to the Speech, Language and Hearing Sciences department with significant emphasis on more complex administrative responsibilities. 

This position will require approximately 25 hours per week.

• Advises others on processes, procedures, and services; resolves policy related or procedural problems.
• Gathers information and prepares various reports and correspondence; researches and resolves issues.
• Assists front office in taking patient information, scheduling clinical appointments, verifying insurance benefits, and relaying that benefit information to the clients of the AUSHC to prepare them for cost of services.
• Performs specialized technical duties and coordinates processes.
• Verification of insurance to include precertification, requesting necessary referrals, sometimes requesting additional services/sessions, and assisting clients with the patient portal.
• Reviews and verifies documentation for completeness and compliance with policies and procedures. Verifies client information and confirms paperwork has been completed in patient portal.
• Participates and/or assists in special activities such as orientations, consultations, and events.
• Performs a variety of clerical duties, such as: typing & correspondence, filing/folders, recordkeeping/compilation/data entry, preparation/processing forms, calendars and scheduling, mail distribution and outgoing mailings, telephones and greeting, supplies/inventory, limited supervision of clerical or student work, other support duties of similar difficulty.

• High school diploma or GED
• 4 years of experience in administrative support services.

Substitution allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

• Knowledge of extensive body of rules, precedents, procedures, applicable to administrative support work.
• Ability to type, communicate well over the phone and in person, have previous customer service and/or medical office experience.
• Previous knowledge and experience of health insurance verification desired

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!