Administrative Support

Kforce has a client that is seeking an Administrative Support in Rosemont/Schaumburg, IL.

Overview: We are seeking a detail-oriented and customer-focused Administrative Support Specialist to manage high call volumes and provide exceptional service to clients. This role requires strong communication skills, the ability to navigate databases efficiently, and a professional, calm demeanor when handling a variety of customer interactions.

Key Responsibilities:

• Handle a high volume of incoming calls in a timely and professional manner
• Accurately identify and locate clients within the database
• Route and transfer calls to the appropriate departments or contacts
• Provide excellent customer service, including effectively managing and de-escalating upset or frustrated callers
• Maintain accuracy and attention to detail when working within systems
• Support general administrative tasks as needed