Highlights
Receives, classifies, and triages incoming service requests from walk-in, phone, email, and the ticketing system; assigns tickets to the appropriate technician or analyst; and escalates outages and clinical system emergencies affecting the college's two 24-hour teaching hospitals. When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Numbers & Facts
| Location | Auburn University, AL |
| Industry | Education |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1856 |
| Website | http://www.auburn.edu/ |
Description
Salary Range: USD $33,470.00/Yr. - USD $50,380.00/Yr.
Locations: Auburn University, AL
Categories: Administration & Operational Support
Job Type: Non-Faculty
Position Type: Full-Time
Department: Info and Instructional Technology
Associated Division: College of Veterinary Medicine
Req ID: 10322
Overview
Auburn University College of Veterinary Medicine (CVM) is seeking applicants for an Administrative Support Associate I/II . This position provides administrative and general clerical support for CVM Information and Instructional Technology (IIT), with primary responsibility for daily operation of the IIT service desk.
Responsibilities
+ Serves as the primary in-person and telephone point of contact for the CVM IIT service desk, greeting faculty, staff, and students and resolving or routing requests for technology support.
+ Receives, classifies, and triages incoming service requests from walk-in, phone, email, and the ticketing system; assigns tickets to the appropriate technician or analyst; and escalates outages and clinical system emergencies affecting the college's two 24-hour teaching hospitals.
+ Provides daily work direction and basic training for the student service desk assistants, including schedule and coverage planning, timekeeping, onboarding, and instruction on customer service standards and ticket documentation.
+ Develops and maintains service desk intake procedures, including call flow documentation, incident creation instructions, and similar reference material used at the front counter.
+ Issues and tracks university cell phones for CVM employees and residents, including device assignment, activation, replacement, return, and associated recordkeeping.
+ Maintains IIT inventory and asset records, including receiving, tagging, and tracking computers, peripherals, and loaner equipment, and prepares surplus and disposal documentation.
+ Advises faculty, staff, and students on Auburn University and CVM technology policies and standard procedures, including account access, device standards, software vetting requests, and the student computer support policy.
+ Performs additional administrative duties as assigned, including correspondence, records and file management, mail and package handling, and data entry in Auburn University administrative systems.
Qualifications
Level I:
+ High school diploma or equivalent
+ 2 years of experience in clerical and administrative support services.
Level II:
+ High school diploma or equivalent
+ 4 years of experience in clerical and administrative support services.
Substitutions Allowed for Experience:
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Contract Type
Continuing
Why Work at Auburn?
+ Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
+ Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
+ We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
+ Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
+ A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
+ Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Posted Date
9/9/2026
Locations: Auburn University, AL
Categories: Administration & Operational Support
Job Type: Non-Faculty
Position Type: Full-Time
Department: Info and Instructional Technology
Associated Division: College of Veterinary Medicine
Req ID: 10322
Overview
Auburn University College of Veterinary Medicine (CVM) is seeking applicants for an Administrative Support Associate I/II . This position provides administrative and general clerical support for CVM Information and Instructional Technology (IIT), with primary responsibility for daily operation of the IIT service desk.
Responsibilities
+ Serves as the primary in-person and telephone point of contact for the CVM IIT service desk, greeting faculty, staff, and students and resolving or routing requests for technology support.
+ Receives, classifies, and triages incoming service requests from walk-in, phone, email, and the ticketing system; assigns tickets to the appropriate technician or analyst; and escalates outages and clinical system emergencies affecting the college's two 24-hour teaching hospitals.
+ Provides daily work direction and basic training for the student service desk assistants, including schedule and coverage planning, timekeeping, onboarding, and instruction on customer service standards and ticket documentation.
+ Develops and maintains service desk intake procedures, including call flow documentation, incident creation instructions, and similar reference material used at the front counter.
+ Issues and tracks university cell phones for CVM employees and residents, including device assignment, activation, replacement, return, and associated recordkeeping.
+ Maintains IIT inventory and asset records, including receiving, tagging, and tracking computers, peripherals, and loaner equipment, and prepares surplus and disposal documentation.
+ Advises faculty, staff, and students on Auburn University and CVM technology policies and standard procedures, including account access, device standards, software vetting requests, and the student computer support policy.
+ Performs additional administrative duties as assigned, including correspondence, records and file management, mail and package handling, and data entry in Auburn University administrative systems.
Qualifications
Level I:
+ High school diploma or equivalent
+ 2 years of experience in clerical and administrative support services.
Level II:
+ High school diploma or equivalent
+ 4 years of experience in clerical and administrative support services.
Substitutions Allowed for Experience:
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Contract Type
Continuing
Why Work at Auburn?
+ Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
+ Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
+ We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
+ Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
+ A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
+ Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Posted Date
9/9/2026
About Company
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.