Administrative Support Assistant II - Teaching & Learning Center

Full-time Benefits
Competitive health, dental, and vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave, 10 holidays, and a one-week winter break.
 

Additional Perks
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed six Fridays during the summer
Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

NOTE: Compensation determinations will be made based on years of required relevant occupational experience and meeting educational requirements.

POSITION SUMMARY:This position provides administrative, technical, and on-site coordination of Teaching and Learning Center (TLC) activities, including new employee orientation and onboarding, professional development offerings, on-demand technical training and documentation. The assistant serves as the Learning Management System administrator for faculty/staff training, FQAS (faculty quality assurance) monitor, and assistant in college-wide event coordination and new student orientation. This position must think creatively, demonstrate strong communication and technology skills, and plan and organize independently. This position must also provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(30%) Teaching and Learning Center Administrative Duties

• Organize and coordinate all logistical elements of events and professional development offerings, including creating promotional content, reserving rooms, planning catering, and communicating with facilitators for events such as new employee orientation, onboarding, Team Development Days, FQAS faculty quality assurance, campus technology training, and identified professional development course offerings.
• Provide project and process management support to monitor activities, create documentation, calendar & schedule events, order supplies, track attendance, prepare training and event materials, and administer evaluations.
• Create and manage the development, production and maintenance of physical and web-based promotional and informational material related to TLC programming and events.
• Assist faculty/staff by serving as first point of contact for TLC and provide assistance as needed.
• Perform other duties as assigned to support the needs of TLC.

(25%) Professional Development System Administrator

• Event creation - set up new classes/courses, schedule, run reports, and monitor course enrollment.
• Work closely with software vendor to report, track, and resolve technical and non-technical system issues impacting end-users.
• Develop and execute testing plans for any system changes or enhancements with documented outcomes.
• Load SCORM and Open Content Network courses/programs into the professional development system.

(20%) Training and Development

• Create and maintain documentation and training resources (e.g., updating webpages, MS Team files, SharePoint sites, print files); manage content electronically, including creating, editing, and navigating resources.
• Assist in developing and maintaining e-learning courses, presentations, and files; identify unique and engaging methods to present content to a diverse audience.
• Assist with compliance of annual ongoing professional development requirements in subject-matter expertise, instructional excellence, student success, and compliance.
• Assist in the application of policies and regulations impacting training materials (e.g., improving documents for accessibility)

(15%) Student Orientation and Resources

• Assist in the development and maintenance of student orientation materials, including online modules and resources that support students in navigating academic technology.
• Collaborate with other departments to create and maintain online resources.
• Assist in maintaining student resources by tracking updates, managing documents, and ensuring accessibility for students.

(10%) Event Coordination

• Collaborate and coordinate event scheduling calendar and provide assistance to the event owner with events for Student Affairs and Academic Affairs.
• Perform other duties as assigned in support of the events.

EDUCATION AND EXPERIENCE:

• Associate degree in Business, Administrative Professional, Human Resources, Education, or in a related discipline required.
• Two to three years’ recent related occupational experience required.
• Customer service and professional office experience is required.

PREFERRED KNOWLEDGE AND EXPERIENCE:

• Articulate Storyline and Rise e-learning development
• Familiarity with media software such as Adobe Creative Cloud, Canva, etc.
• Use or management of Learning Management System (LMS)
• Use and editing of SharePoint sites
• MS Office applications, including MS Teams and PowerPoint

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE

• Knowledge of Lakeshore's mission, vision and strategic direction.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.  
• The noise level in the work environment is usually moderate.

Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College. 

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.