Job Title: Administrative Supervisor
Job Order# NC803199812
Location: Winter Haven, FL
Pay: $55,000-$65,000/year, pending on experience
Hours: Ability to work evenings, weekends and extended hours as required during peak seasons
Duration: Direct Hire Opportunity
JOB DESCRIPTION:
*Supervision, training, and direct assistance of Customer Service, inventory and warehouse operations which include, but not limited to: systems set up (testing and training), oversite of customer service operations, customer billing, order tracking, appointment scheduling, and inventory control.
*Generate and monitor reports, KPIs and operational metrics on a weekly or as needed basis.
*Author SOPs and ensure that all procedures and best practices are consistently followed.
*Drive efficiency, monitor employee productivity and motivate the workforce by providing effective coaching and regular feedback.
*Receive and resolve internal and external escalated complaints, concerns and issues.
*Maintain accurate inventory levels by leading regular physical counts with warehouse teams and reconcile discrepancies with the warehouse inventory system.
JOB REQUIREMENTS:
*Bachelor's degree in logistics, supply chain management, or a related field
*Proven experience as a Customer Service, Inventory or warehouse operations leader with a positive leadership mindset and ability to hold people accountable
*Ability to become a proficient user of Warehouse Management System (WMS)
*Strong communication, interpersonal skills, leadership, and conflict resolution
*Proficient with Microsoft Word, Excel, and inventory management software
*Bilingual skills, Spanish and English, preferred
*Ability to lift lift 50 pounds
*Ability to work in hot, cold and extremely cold warehouse environments
COMPANY BENEFITS AFTER FULL-TIME HIRE:
*Annual bonus
*Full benefits package including PTO