Administrative Services Assistant :: Nashville, TN (Onsite)

Administrative Services Assistant - Nashville, TN

Duration: 8+ months (Onsite)

Seeking for an Administrative Services Assistant to support our Billing Program. The primary responsibility is to maintain seamless billing operations while aiding in the modernization and automation of billing processes.

Responsibilities

• Billing Operations (60%)

• Accurately key encounters into PTBMIS within set timelines.

• Post payments, manage write-offs, and track revenue.

• Update billing addresses and maintain provider information.

• Ensure HIPAA compliance and confidentiality.

• Prepare monthly billing reports and documentation.

• Provide operational billing support for service continuity.

• Revenue Cycle Support and Issue Resolution (20%)

• Investigate billing discrepancies and payment issues.

• Identify root causes of errors and suggest corrective actions.

• Review billing trends and recurring issues.

• Document manual workarounds and procedures.

• Reconcile billing activity with financial reports.

• Monitor timelines for timely filing requirements.

• Billing Process Improvement (20%)

• Evaluate workflows and identify automation opportunities.

• Support planning for a third-party billing solution.

• Participate in workflow mapping and documentation.

• Coordinate testing and validation for new processes and systems.

• Recommend efficiencies to reduce manual work.

• Develop process documentation and training materials.

• Collaborate with stakeholders to resolve billing issues.

Knowledge, Skills, and Abilities

• Experience with medical billing, Medicaid, or healthcare revenue cycle operations.
• Proficiency in Microsoft Excel (intermediate level).
• Skills in investigating billing discrepancies and process improvement.
• Ability to maintain confidential health information (HIPAA).
• Experience with data validation and quality assurance.
• Capability to learn multiple software systems and follow detailed procedures.
• Independence in managing competing priorities.

Desired Qualifications

• Experience in healthcare billing, medical office administration, or related fields.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.