| Qualification | Competency | Required |
| Addressing | Proficient (4-6 Years) | Yes |
| Administative Assistant | Proficient (4-6 Years) | Yes |
| Adobe Acrobat | Proficient (4-6 Years) | Yes |
| Appointment Setting | Proficient (4-6 Years) | Yes |
| Balancing/Reconciling | Proficient (4-6 Years) | Yes |
| Basic Bookkeeping | Proficient (4-6 Years) | Yes |
| Book-keeping | Proficient (4-6 Years) | Yes |
| Collating | Proficient (4-6 Years) | Yes |
| Collections | Proficient (4-6 Years) | No |
| Correspondence - Email | Proficient (4-6 Years) | Yes |
| Correspondence - General | No | |
| Customer Service | Proficient (4-6 Years) | Yes |
| Customer Service Skills | Proficient (4-6 Years) | Yes |
| Data Entry | Proficient (4-6 Years) | Yes |
| Emailing | Proficient (4-6 Years) | Yes |
| Faxing | Proficient (4-6 Years) | Yes |
| Figures | Proficient (4-6 Years) | Yes |
| Filing | Proficient (4-6 Years) | Yes |
| Internet | Proficient (4-6 Years) | Yes |
| Inventory | Proficient (4-6 Years) | Yes |
| Microsoft Excel | Proficient (4-6 Years) | Yes |
| Microsoft PowerPoint | Proficient (4-6 Years) | Yes |
| Microsoft Word | Proficient (4-6 Years) | Yes |
| Multi Line Phone System | Proficient (4-6 Years) | Yes |
| Printing and Copying | Proficient (4-6 Years) | Yes |
| Proofreading/Editing | Proficient (4-6 Years) | Yes |
| Scheduling | Proficient (4-6 Years) | Yes |
| Speed Writing | Proficient (4-6 Years) | Yes |
| Technical Skills | Proficient (4-6 Years) | Yes |
| Transcription/Dictaphone | Proficient (4-6 Years) | Yes |
| Travel Arrangements | Proficient (4-6 Years) | Yes |
| Typing | Proficient (4-6 Years) | Yes |
| Verbal Communication | Proficient (4-6 Years) | Ye |