Administrative/Receptionist

Summary:

• Location: Adult Clinic – Community Healthlink, 72 Jaques Avenue, Worcester, MA 01610
• Work Mode: Onsite
• Duration: Position ending on 9/30/26
• Full-time; Schedule will be mixed and variable, including weekdays and weekends. The candidate will work every other weekend. When scheduled on weekdays (Monday–Friday), hours are 12:00 PM – 8:00 PM. On scheduled weekends (every other Saturday and Sunday), hours are 9:00 AM – 5:00 PM.

Responsibilities:

• Greet and check in/out patients
• Verify insurance and update demographics
• Collect copays and balances
• Schedule appointments
• Answer phones and emails
• Complete referrals and prior authorizations
• Scan and maintain medical records
• Support providers with administrative tasks
• Maintain calendars and schedules
• Perform additional front office duties as assigned

Requirements:

• High School Diploma or GED required
• Minimum 2 years of recent medical office, patient access, or healthcare administrative experience
• EMR experience (Epic preferred)
• Insurance verification
• Appointment scheduling
• Microsoft Office proficiency
• Data entry skills
• Strong customer service skills
• Ability to multitask in a fast-paced environment
• Excellent communication and organizational skills
• Reliable transportation required

Preferred Skills:

• Associate's Degree preferred