Administrative/Patient Services Representative

Summary:

• Location: 718 Teaneck Road, Teaneck, NJ 07666
• Work Mode: 100% Onsite
• Duration: Temporary assignment with opportunity for extension
• Schedule: Variable schedule with shifts between 7:00 AM and 5:00 PM

Responsibilities:

• Serve as the primary patient-facing representative, greeting and assisting patients in person and by phone.
• Answer incoming telephone calls professionally and route calls appropriately.
• Respond to patient inquiries and messages in a timely manner.
• Facilitate patient appointments, referrals, and scheduling requests.
• Register, pre-certify, and schedule patients accurately and efficiently.
• Verify insurance eligibility and benefits utilizing approved tools and resources.
• Obtain and update patient demographic and insurance information.
• Enter and maintain accurate patient information within electronic systems.
• Assist patients with financial estimates and communicate anticipated patient responsibility amounts.
• Manage daily patient schedules and communicate schedule changes as necessary.
• Provide exceptional customer service to patients, families, physicians, and staff.
• Notify patients of appointment delays and assist with patient flow.
• Collect co-payments, deductibles, coinsurance, self-pay balances, and other patient financial responsibilities.
• Perform daily balancing, reconciliation, and cash-handling procedures.
• Prepare upcoming schedules and review patient financial responsibility information.
• Collaborate with clinical and administrative teams to support efficient clinic operations.
• Complete assigned work within departmental productivity and quality standards.
• Submit IT support requests related to equipment or system issues as needed.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Support a positive patient experience through professional communication and service excellence.

Requirements:

• High School Diploma or equivalent required.
• Minimum two years of experience in patient registration, patient access, medical office, outpatient clinic, physician practice, or hospital registration environment.
• Experience with patient registration, scheduling, insurance verification, and front-office operations required.
• Experience collecting co-pays, deductibles, coinsurance, and other patient financial responsibilities preferred.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Experience working within EMR/EHR systems.
• Fluent Spanish/English bilingual communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and prioritization skills.
• Critical thinking and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Patient-focused mindset with professional communication skills.
• Ability to maintain confidentiality and HIPAA compliance.

Preferred Skills:

• Experience supporting a high-volume healthcare environment preferred.
• Preferred experience with systems such as Aria, Harmony, WebHis, Rumba, One Source, Availity, and Navinet.