Basic Life Support (BLS), Calendar Management, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Detail Oriented, Healthcare, Infectious Diseases, Insurance, Lift/Move 35 Pounds, Medical Office, Medical Office Administration, Medical Records, Medicine, Multitasking, Organizational Skills, Patient Care, Privacy Regulations, Schedule Development, Team Player, Telephone Skills
Administrative Patient Services Representative | BLS Certified
Saint Elizabeth, MO $32,099 - $42,099 a year
This full-time role serves as the primary point of contact for physician clinics, managing telephone communications and front desk operations with professionalism and warmth. The ideal candidate thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to multitask efficiently.
Key Responsibilities
- Promptly answer and direct incoming calls.
- Greet patients with respect and compassion.
- Communicate clearly with patients and their families, keeping them informed throughout their visit.
- Accurately collect and enter demographic and insurance information.
- Maintain confidentiality and comply with privacy regulations regarding patient information.
- Schedule appointments following established protocols.
- Assist patients and guardians with patient portal setup and registration.
- Make confirmation calls and guide patients to complete necessary paperwork online.
- Handle messages promptly and update patient records as needed.
- Verify insurance coverage and collect co-payments at the time of service.
- Demonstrate accountability, teamwork, and reliability in attendance and performance.
Education
High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.
Experience
Preferably two years in a general medical office or similar healthcare setting, with demonstrated customer service skills and responsibility.
Certifications
American Heart Association Basic Life Support (BLS) certification is required.
Physical and Mental Requirements
Requires considerable mental focus, ability to lift up to 35 lbs., and perform activities such as standing, walking, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.
Work Environment
Medical office setting with potential exposure to infectious diseases and occasional challenging interactions. Minimal physical discomfort expected.
This opportunity is located in a regional healthcare system serving the Midwest area, offering a supportive team environment and opportunities for growth.
M
MLee Healthcare Staffing and Recruiting