Administrative/Patient Navigator Specialist

Summary:

• Schedule: Mon-Fri 1030-1900
• Location: 1380 Howard Street, San Francisco
• Work Mode: Onsite
• Duration: 8 weeks with extension a strong possibility

Responsibilities:

• Provide non-clinical support, guidance, and assistance for patients and families navigating complex healthcare environments.
• Act as a communication liaison to understand patients' non-clinical needs, desires, and concerns.
• Guide patients and families to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
• Engage and outreach to patients with a focus on low-threshold access to medications and harm reduction.
• Conduct outreach to patients referred to OBIC, facilitate appointment barriers, and serve as a resource and coach for clients.
• Assist with access to other services such as health insurance, primary care, mental health services, social services, and residential treatment facilities.
• Work closely with the OBIC Substance Use Counselor to serve as a resource for patients, develop treatment plans, and assist with documentation.

Requirements:

• Experience with underserved communities suffering from substance use addiction.
• Experience with patient/client scheduling and booking appointments in Epic Hyperspace.
• Front-desk administrative experience is ideal.

Preferred Skills:

• Mission-driven, team player committed to patient-centered and compassionate care for people using drugs.
• Utilize lived experience with substance use and/or living in the communities served to support patient engagement in care.
• Preference for applicants with connections to, and reflecting the diversity of, the local community.

Benefits:

• Opportunity to join a growing team and transform with the addition of new programs and services to support patients and the community.
• Foster an environment of inclusion and belonging for the workforce, creating a team that reflects the diversity of San Franciscans served in the clinic.