Administrative/Patient Access Representative

Location

Join our team in the vibrant city of San Francisco, CA, where you will have the opportunity to work in a dynamic healthcare environment at the CPMC Mission Bernal Campus. Experience the diverse culture and iconic landmarks of San Francisco while contributing to a leading healthcare institution.

Requirements

• High school diploma.
• 2 years of experience with financial clearance, financial counseling, or customer service in a hospital, clinic, insurance, managed care, or related financial services setting.
• Experience with face-to-face patient registration and identity verification.
• Experience with insurance eligibility, benefits verification, referrals, and authorizations.
• Ability to calculate estimated patient responsibility and collect or process payments.
• Proficiency in computer data entry, patient registration systems, and document management.
• Ability to maintain confidential patient information and accurate registration records.
• Strong verbal and written communication, attention to detail, and time management skills.

Preferred Requirements

• Associate degree or equivalent education/experience.
• CHAA, CPAT, or CRCR certification.
• Working knowledge of medical and insurance terminology.
• Experience with financial counseling in acute or non-acute patient access settings.
• Bilingual fluency in English and another language.
• Completion of relevant regulatory training or skills validation competencies.

Summary / Duties

These three temporary assignments support the Admitting department at CPMC Mission Bernal Campus. Representatives serve as the face-to-face registration contact for patients and families, verify identity, and accurately capture demographic, clinical, financial, and insurance information. Responsibilities include completing registration and financial clearance, collecting signatures and physician orders, confirming insurance benefits and authorizations, imaging documents, and documenting activity in registration systems. Representatives explain estimated patient responsibility, collect or process payments, and refer appropriate cases for financial counseling. The role also supports patient questions, cashiering, and other assigned admitting workflows while protecting confidential information, following revenue cycle policies, and meeting service and accuracy standards. Assignments are expected to last 12 to 26 weeks, with two full-time and one part-time opening.