The role includes verifying demographic and insurance information, obtaining authorizations, completing pre-admission and admission functions, and supporting Emergency Department registration. JOB SUMMARY: The Patient Access Representative is responsible for patient registration and scheduling for hospital services.
Numbers & Facts
Location
Peterborough, New Hampshire
Salary
$20–$22
Description
PATIENT ACCESS REPRESENTATIVE
Practice Setting: Hospital-Based
JOB SUMMARY:
The Patient Access Representative is responsible for patient registration and scheduling for hospital services. The role includes verifying demographic and insurance information, obtaining authorizations, completing pre-admission and admission functions, and supporting Emergency Department registration.
Provide exceptional customer service.
Work collaboratively with patients, physician offices, and hospital departments.
Maintain accurate and timely patient information.
Protect patient confidentiality in accordance with HIPAA.
RESPONSIBILITIES:
Greet patients and collect demographic, insurance, and financial information.
Complete patient registration for outpatient, surgical, and inpatient services.
Schedule laboratory and X-ray services.
Verify insurance eligibility and benefits.
Obtain required insurance authorizations.
Handle patient calls with professional telephone etiquette.
Process required hospital and patient legal forms.
Support Emergency Department registration.
Maintain accurate documentation in hospital and physician systems.
Maintain a clean, organized, and safe work environment.
Work effectively across multiple Patient Access service areas, including the Emergency Department.
Assist with training new employees as needed.
Participate in continuing education and maintain knowledge of applicable policies and regulations.
REQUIREMENTS:
2–3 years of current, relevant medical setting experience.