Key Responsibilities: Patient Registration & Intake: Greet patients, capture complete demographic and financial data, enter information accurately into the Electronic Medical Record (EMR), and collect required legal consent forms (Advance Directives, Conditions of Service, EMTALA, etc.). Central Scheduling: Coordinate and schedule outpatient ancillary services, laboratory tests, diagnostic radiology exams, and surgical procedures in collaboration with clinical departments and referring providers.
Job Summary: We are seeking an organized, customer-focused Patient Access Representative to join our healthcare access team. In this role, you will manage patient scheduling, pre-admission, registration, insurance verification, and authorization across multiple outpatient clinics and acute care areas, including the Emergency Department. You will serve as a primary liaison between patients, clinical teams, and physician practices to ensure smooth, HIPAA-compliant healthcare operations.
Key Responsibilities:
Patient Registration & Intake: Greet patients, capture complete demographic and financial data, enter information accurately into the Electronic Medical Record (EMR), and collect required legal consent forms (Advance Directives, Conditions of Service, EMTALA, etc.).
Central Scheduling: Coordinate and schedule outpatient ancillary services, laboratory tests, diagnostic radiology exams, and surgical procedures in collaboration with clinical departments and referring providers.
Insurance Verification & Authorizations: Verify insurance eligibility and benefits via electronic portals; secure required pre-authorizations for inpatient admissions, outpatient procedures, and specialty clinic visits within mandated timelines.
Cross-Departmental Coverage: Perform patient registration across multiple service lines, including the Emergency Department, Laboratory, Radiology, Oncology, Cardiology, and Surgical Services.
Customer Service & Compliance: Provide compassionate patient communication via phone and in-person, uphold strict HIPAA confidentiality, and maintain an organized, clutter-free clinical work space.
Qualifications & Requirements:
Experience: 2–3 years of current, relevant patient access, registration, or scheduling experience in a medical setting [Required].
Medical Knowledge: Proficient in medical terminology and healthcare billing/insurance workflows [Required].
Systems Proficiency: Experience with EMR systems (Paragon software knowledge preferred).
Education: High School Diploma or GED equivalency [Required].
Core Competencies: Exceptional attention to detail, strong multitasking abilities, excellent phone etiquette, and ability to work collaboratively across clinical teams.