Administrative - Operations Manager - Peterborough, NH 03458

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. The Practice Manager will be responsible for financial management, human resources, clinical and administrative operations, quality improvement, patient satisfaction, and staff development.

Pride Health is seeking an experienced Administrative - Operations Manager to oversee the overall operations of a medical practice. The Practice Manager will be responsible for financial management, human resources, clinical and administrative operations, quality improvement, patient satisfaction, and staff development.
 
Location: Peterborough, NH 03458
Employment Type: Permanent
Preference: Local candidates preferred
Shift: Days/ 40 hour/week
Salary: $80K - $85K/ Annually (Based on education and experience)
 
Key Responsibilities
Financial & Budget Management

• Develop and manage departmental budgets to meet organizational objectives.
• Monitor financial controls, revenue cycle management, billing, collections, and accounts receivable.
• Analyze financial performance and communicate results to leadership.
• Coordinate external financial audits.

Human Resources & Staff Management

• Oversee recruitment, onboarding, retention, and performance evaluations.
• Develop staffing strategies and employee engagement initiatives.
• Manage clinical and nonclinical staff performance and development.
• Establish training programs and ensure compliance with employment laws and regulations.

Clinical & Administrative Operations

• Oversee daily medical practice operations and ensure efficient workflows.
• Manage front-office operations, scheduling, patient flow, and physician schedules.
• Improve patient satisfaction and customer service.
• Coordinate referral processes and understand insurance and plan requirements.
• Manage pharmaceutical supplies and clinical resources.
• Ensure accurate medical records management and compliance with reporting requirements.

Leadership & Quality Management

• Implement organizational goals, policies, and strategic initiatives.
• Maintain effective communication between physicians, staff, and leadership.
• Promote teamwork and a positive workplace culture.
• Monitor quality standards and ensure compliance with regulatory requirements.
• Support patient care improvements and enhance the overall patient experience.

 
Required Qualifications

• Associate degree in a related field required.
• Bachelor's degree highly preferred.
• Minimum 5 years of relevant professional experience.
• Previous medical Practice Manager experience strongly preferred.
• Knowledge of medical practice policies and procedures, including billing, collections, scheduling, and staff benefits.
• Strong leadership, communication, delegation, and critical-thinking skills.
• Ability to interpret and implement policies and procedures.
• Proficiency in healthcare administration and medical practice operations.
  
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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.