Summary Statement
Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and youll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.
We are looking for a dedicated Administrative Manager to join our team in Wyoming, MI location in the Grand Rapids metropolitan area (and Battle Creek location 1x week).
Duties & Responsibilities
- Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
- Exercises discretion in the daily coordination of administrative staff.
- Provides input in business and strategic planning.
- Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
- Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
- Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints.
- Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
- Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
- Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
- Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
- May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Complies with Corporate Compliance and HIPAA requirements.
- Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
- Performs other duties and special projects as assigned.
Qualifications
- Ability to interact professionally and respectfully with clinical and non-clinical staff, patients, and caregivers
- Experience with business operations, including human resources, finance, and office administration
- Knowledge of fiscal planning, budgeting, and financial reporting
- Understanding of applicable healthcare laws, regulations, and compliance requirements
- Proven ability to lead teams and foster a collaborative, patient-focused work environment
- Minimum of two (2) years of staff supervision or personnel management experience, including employee coaching, scheduling, performance management, and team development
- Proficiency in Microsoft Office Suite and database management systems
- Strong communication, interpersonal, and relationship-building skills
- Excellent critical thinking, problem-solving, and decision-making abilities
- Demonstrated organizational, analytical, and time management skills with attention to detail
- Associate degree or equivalent combination of education and experience required; Bachelors degree preferred
- Minimum of two (2) years of office management experience in a healthcare setting
- Minimum of three (3) years of experience using EMR/electronic medical record systems
- Valid, unrestricted drivers license required
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- Paid parental leave