Administrative Intake Coordinator

Pay Rate: $30.65 per hour

Summary:

• Location: Boston, MA
• Duration: 6 months

Responsibilities:

• Review Safety Hotline messages.
• Record Safety Hotline reports in the hazard database (Origami) ensuring accurate classification and entry.
• Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing.
• Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments.
• Confirm status of Safety Hotline reports, including review of Maintenance Work Orders in Trapeze and checking updates through the Origami API connection.
• Follow-up on open Safety Hotline reports to ensure timely action by involved departments.
• Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates.
• Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance.
• Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions.
• Reduce the hazard backlog, including reconciliation of reports from previous years.

Requirements:

• A bachelor’s degree or equivalent experience.
• Minimum one year of administrative and/or customer service experience.
• Experience working with regulatory agencies is preferred but not required.

Preferred Skills:

• Strong organizational skills.
• Proficient in SharePoint, Microsoft Office, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.
• Proficiency in office software and equipment.
• Problem-solving and customer service experience.
• Attention to detail, accurate work product, and professional demeanor.