Administrative Intake Coordinator

Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments. Record Safety Hotline reports in the hazard database (Origami) ensuring accurate classification and entry.

Job Title: Administrative Intake Coordinator
Location: Boston, MA 02116
Duration: 06+ Months
Pay rate: $29.00/hr - $30.50/hr on W2 without benefits
Shift: M-F

Summary:
Employee Safety Reporting Program Hotline Lead Contractor (Administrative Intake Coordinator)

Scope of Work

The Administrative Intake Coordinator will perform the following duties:

• Review of Safety Hotline messages
• Record Safety Hotline reports in the hazard database (Origami) ensuring accurate classification and entry
• Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing
• Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments
• Confirm status of Safety Hotline reports, including:
• Review Maintenance Work Orders in Trapeze
• Check updates through the Origami API connection
• Follow-up on open Safety Hotline reports to ensure timely action by involved departments
• Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates
• Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance
• Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions
• Reduce the hazard backlog, including reconciliation of reports from previous years

Essential skills

• Strong organizational skills
• Proficient in Share Point, Microsoft Office, Excel, and Power Point
• Excellent communication and interpersonal skills
• Proficiency in office software and equipment
• Problem-solving and customer service experience
• Attention to detail, accurate work product and professional demeanor

Qualifications

• A bachelor s degree
• One to three years of administrative and/or customer service experience
• An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor s degree
• Experience working with regulatory agencies is preferred but not required