Administrative Director

*  Communicates vision statement and medical center strategic goals and demonstrates commitment toward their achievement.

 *   Communication: Strong written and verbal skills are demonstrated in reports,correspondence and presentations. Ensures staff are kept informed of Medical Center and departmental priorities…

 *   Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.

*   Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.

 *   Problem Solving: Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.

 *   Customer Service Management: Incorporates the Medical Center's Customer Service goals in developing and/or revising departmental policies and systems.

 *   Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.

 *   Project Management: Participates in multidisciplinary task forces, committees and projects,demonstrating team spirit and ability to work with different internal customers…

 *   When leading a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.

 *   Selects, hires, and supervises staff in area of responsibility; initiates disciplinary action including terminations; carries out annual performance appraisal of employees,

 recommending promotions, raises, etc.

*   Coordinates orientation and training of new staff and on-going training and education of current staff.

 *    ensures adequate staff coverage by preparing vacation and holiday schedules; approves  overtime as necessary and authorizes coverage for absent staff.

*   Using available utilization data, works to develop staffing plan and schedules to maintain appropriate staffing levels and staffing mix

*   Responsible for productivity of staff; maintains productivity standard.

 *   Provides daily supervision and direction to clerical and clinical staff.

 *   Ensures all appropriate charges for institutional services, professional services, equipment and supplies are captured as well as cash reconciliation.

 *   Supervision of all patient registration, appointment scheduling, referrals, which includes collection of demographic data, collection of insurance information, cash collection, data entry into the EHR. Coordination of payment arrangements.

 *   Assures appropriate and adequate pre-billing activities to allow for timely adequate billing.

*   Lead quality improvement program to increase collections via improved registration and front-end process.

 *   Develops departmental policies and procedures and standards in collaboration with Leadership. Reviews policies and procedures periodically to ensure they are in compliance with requirements of regulatory agencies

*Reviews policies and procedures with staff.

  *   Conducts regulatory requirement monitoring. Ensures site is compliant with all hospital, NYSDOH, Joint Commission regulations.

 *   Coordinates patient satisfaction activities, including resolution of complaints, problems, etc.with patients, physicians, site personnel and hospital administration.

  *   Facilitates interdepartmental communication policy and procedures needed to resolve problems. Implements new programs and process improvement plans.

 *   In collaboration with Administrative and Clinical Leadership, assures smooth and efficient patient flow by coordination clerical, nursing, and medical activities.

 *   Coordinates with Chairs, Directors of Services, Nursing, Patient Accounts, and other areas to develop and maintain efficient patient-centered systems and programs.

 *   Maintains appropriate community, medical staff, external, and internal communication mechanisms.

 *   In collaboration with Administrative and Financial Leadership, develops annual budget for the site(s);

 *    manages budget throughout the year, analyzing and monitoring monthly reports and overtime runs for the site(s) to ensure it operates within budget guidelines.

*   Submits order for medical/surgical instruments and equipment as well as office supplies.

*   Monitors the Ambulatory Care services budget to ensure the department is within its financial operating budget.

 *   Monitors and manages the expenses of site ensuring a lean operation

  *   Performs chart reviews as necessary to determine areas where improvement may be possible; investigates, determining cause(s) and corrects problems relating to

 *   General and procedural consents, Coding issues (CPT, ICD) to ensure maximum reimbursement, Compliances with carrier regulations to reduce/prevent/mitigate audit

exposure(s) of hospital or individual physicians, Documentation standards

    *   Maintains established departmental policies and procedures, objectives, performance improvement, safety, environmental, and infection control standards.

 *   Oversees the performance improvement programs in area of responsibility, developing  performance improvement, monitors and ensuring that follow-up actions are implemented.

  *   Acts as the on-site appointment system template manager, making adjustments to the patient scheduling system including hybrid appointments (virtual and in-person visits). Generates scheduling reports as needed.

*   Works to ensure patient’s schedule coincides with provider’s schedule and ensures that provider schedules are maximized.

*   Oversees all on site medical record activities to ensure proper filing, maintenance and  availability of records for patient visits.

 *   Maintains employee attendance records (including vacation time, sick days, etc.); processes time cards, prepares overtime authorizations

*   Coordinates the cash deposit and reconciliation functions with financial management and Administration. Keeps abreast of all reimbursement trends in all areas and recommends steps to respond appropriately.

 *   Responsible for the environment of work; works with other departments to ensure the environment is maintained for cleanliness, safety, and to regulatory standards and beyond.

*   Coordinates with other Ambulatory Managers in their absence

*   Responsible for non-Wyckoff Heights Medical Center physician payments via the voucher system.

*   Remains knowledgeable about and as appropriate participates in, relevant performance improvement activities.

*   Ability to identify task requirements and monitor progress toward goals.

 *   Gathers, prepares, and provides reports on metrics and goals for their site and explains variances.

 *   Performs any other duty within the express or implicit terms of the duties hereunder that may be necessary for the best interest of the medical center.

*   Performs other duties as required.

*  Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions

 *  Ability to influence people in their opinions, attitudes,judgments about ideas or things, to motivate, convince, or negotiate

 *  Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination

 *   Ability to exchange information with others clearly and concisely; to present ideas, facts and  technical information

 *  Ability to maintain relationships that facilitate task goals; to cooperate and resolve conflicts; to recognize needs and be sensitive of others

*   Supports patient -centered services, including age-specific and culturally sensitive  approaches to high quality, individualized care in a safe environment.

   Formal Education and Job-Related Experience This position requires a minimum formal education of Bachelor's Degree and a minimum of 3 years job-related experience.

 Desired (not required) criteria include:  Master’s degree preferred. Experience in health care field of which 2 years should be in a managerial capacity.Bilingual Spanish speaking preferred.General business skills including budget preparation, staff development&training.

salary - $112k

Monday - Friday 9 AM - 5 PM, on call for Saturday weekend coverage.