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Administrative & Customer Service Clerk

TOPREGAL US Corp

  • Houston, Texas
  • 6 days ago

    Highlights

    Handle incoming helpdesk tickets and coordinate customer issues with the appropriate internal departments. Perform general administrative and clerical duties, including data entry, filing, and document management.

    Numbers & Facts

    LocationHouston, Texas

    Description

    • Answer incoming calls and route or process customer inquiries as needed.
    • Monitor and respond to customer emails in a professional and timely manner.
    • Create, update, and manage customer records and other information in our ERP system.
    • Process customer orders and ensure information is entered accurately and completely.
    • Handle incoming helpdesk tickets and coordinate customer issues with the appropriate internal departments.
    • Prepare, organize, and maintain order-related documents, records, and correspondence.
    • Perform general administrative and clerical duties, including data entry, filing, and document management.
    • Assist with tracking open orders, customer requests, and outstanding tasks.
    • Coordinate information between departments such as warehouse, logistics, accounting, and sales.
    • Provide administrative support to management and other team members as needed.
    • Follow up internally to ensure open requests and administrative tasks are completed.
    • Help maintain accurate and organized company records.
    • Assist with other general office and administrative tasks as needed.
     

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