Administrative Coordinator, Clinic

What we are looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities.

The Administrative Coordinator, Clinic provides high-level and comprehensive executive-level support to the Chief Medical Officer (CMO) and/or Medical Director as well as the department to support operations and accomplishing the goals and objectives of the agency. 

Compensation Range:

The starting pay for this position is $43,350 - $51,000 and is based on non-discriminatory factors such as skills and experience.  

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 23 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

• Provide high-level administrative support to the CMO, Medical Director, and department staff, overseeing all information in a sensitive and confidential manner.
• Serve as a liaison and point of contact between department leadership and internal or external parties.
• Assist in the coordination and preparation of assigned meetings and committees, including calendar scheduling, presentation development, coordinating venues, preparing agendas, meeting production, transcribing minutes, arranging catering, and tracking follow-up items.
• Organize, manage, and prioritize schedule, appointments, and correspondence for the CMO and/or Medical Director and manage delegations.
• Manage departmental contracts, practice agreements, required trainings, and check list for new and existing staff.
• Partner with cross-functional agency team to assist in maintaining privileging, credentialing, licensure, and registration for department staff.
• Monitor and maintain documentation of active status of malpractice insurance for assigned staff.
• Support department staff by facilitating interdepartmental communications.
• Prepare various ad-hoc and recurring reports for assigned departments in an accurate, thorough, and timely manner.
• Establish and maintain electronic file system to ensure that information is readily available and accessible.
• Assist with booking conference and travel accommodations for assigned staff.
• Assist with budget tracking and monitoring including collecting and submitting receipts for corporate credit card reconciliation, department budgetary items, etc.
• Coordinate assigned department recruiting with human resources and hiring managers including interview coordination and follow-ups.
• Create documents, forms, spreadsheets, and presentations using Microsoft Office and other tools.
• Respond to general inquiries concerning departmental activities and operations by referring to established policies, procedures, and work instructions.
• Assist with special projects as assigned.
• Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned. 

 Qualifications:

• High School Diploma or General Education Diploma (GED)
• At least 3 years of relevant experience providing administrative support to individuals in leadership roles.
• At least 5 years of progressive experience working in inpatient or outpatient healthcare settings.
• Working knowledge of computers and Microsoft office products (including Outlook, Word, Excel, PowerPoint, and Teams)
• Ability to operate standard office machines such as photocopiers, faxes, computers, and video/teleconferencing equipment.
• Ability to work in an environment that requires the use of discretion and judgement when overseeing sensitive / confidential matters.
• Advanced written and people skills; able to communicate and collaborate effectively, professionally, and courteously utilizing proper grammar, punctuation, and spell check.
• Advanced organization skills, excellent attention to detail, and advanced time management skills with proven ability to meet deadlines.
• Proficient customer service orientation skills necessary to deal effectively with various levels of agency personnel, outside customers, stakeholders, and community groups.
• Ability to analyze information, research issues, pay attention to detail, and meet deadlines.
• Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability.
• Valid and unrestricted Driver’s License
• Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements

Preferred

• College courses completed towards a degree program in healthcare, business administration, or a related field.
• Proficient in medical terminology used in a behavioral healthcare setting.
• General knowledge of the community mental health system based on the Michigan Mental Health Code and MDHHS contracts.
• Prior experience in behavioral health and/or community health settings.
• Prior experience in project coordination and management.

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. 

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!