| Location | Fort Collins, Colorado |
The Administrative Coordinator – Call Center position serves as a primary point of contact for clients of the Colorado State University Veterinary Health System, primarily supporting hospital operations through the Veterinary Health System's centralized call center. This position provides exceptional customer service while coordinating communication between clients, referring veterinarians, clinicians, students, and hospital services to ensure an efficient, compassionate, and seamless client experience.
Responsibilities include managing high-volume inbound and outbound telephone communications for the Small Animal Specialty Hospital, scheduling appointments, routing calls, paging and connecting clinicians, coordinating patient access, maintaining online scheduling systems, verifying client, patient, and referring veterinarian information, educating clients on hospital processes and appointment requirements, maintaining medical records, and supporting administrative operations
across multiple specialty care teams. While the position may occasionally provide in-person client support, the majority of work will be performed within the call center through telephone and electronic communication.
This position requires excellent communication skills, attention to detail, critical thinking, and the ability to prioritize multiple tasks in a fast-paced veterinary teaching hospital environment.
At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research. We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.
In addition to the salary, this position is eligible for differential pay.
Salary Differentials: We offer hourly differentials for certain days/times as an incentive to team members should your shift fall during these days/times. These differentials apply when half or more of the scheduled hours fall between that shift.
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This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications and a current resume. References will be requested of finalists and will not be contacted without prior notification of candidates.
CSU is committed to the full inclusion of qualified individuals. If you need assistance or accommodations with the search process, please reach out to the VHS HR staff at vhs_hr@colostate.edu.
To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Cover Letter, Resume/CVColorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.