Administrative Coordinator 1, 2 or 3 (Receptionist)

Administrative Coordinator 1, 2 or 3 (Receptionist)

Salary

Depends on Qualifications

Location

Shreveport, LA

Job Type

Classified

Job Number

222809 NLHSD AC1-3 FrSH 062926

Department

LDH- Northwest Louisiana Human Services District

Opening Date

06/29/2026

Closing Date

7/13/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

NLHSD.ORG

The Northwest Louisiana Human Services Districts mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

We are seeking an Administrative Coordinator (Receptionist) to serve as an integral member of the administrative services and service delivery teams, working closely with direct service provider staff, supervisors, and clients as the main receptionist at the Shreveport Behavioral Health Clinic.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Selected Core Competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

• Successful Behaviors: Follows direction reliably, adjusts to feedback, and completes tasks on time.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

• Successful Behaviors: Owns results, meets standards, and responds to feedback professionally.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Successful Behaviors: Applies and explains policies accurately, adapts in routine cases, and helps improve procedures.

Selected Preferred Competencies:

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Successful Behaviors: Communicates clearly, listens actively, and explains complex ideas well.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

• Successful Behaviors: Understands customer needs, communicates clearly, and delivers timely, reliable service.

Minimum Qualifications

No experience or training is required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Serves as the Main Receptionist at a Large Behavioral Health clinic.
• Answers multi-line telephone system, giving routine information and screening calls.
• Provides a wide variety of clerical duties that require independent judgment and in-depth knowledge of District and Behavioral Health policies, procedures, rules, and regulations. May involve communication with other departments, customers, etc.
• Processes routine paperwork and/or enters data into a department log or database in the servicing of a customer.
• Receives deliveries and monitors the facsimile machine.
• Serves as backup to the Scheduling Specialist and Medical /Records Custodian as needed.

Position-Specific Details:

Appointment Type: Probational, Promotional

Career Progression: This position may be filled as an Administrative Coordinator 1, 2, or 3

Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday.

Location: This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave, Shreveport, LA.

Compensation: Based on level of qualifications and experience.

The minimum and maximum pay levels for the position are listed below:

• Administrative Coordinator 1 - $10.50/hour - $18.00/hour
• Administrative Coordinator 2 - $12.03/hour - $20.61/hour
• Administrative Coordinator 3 - $13.77/hour - $23.59/hour

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

NW LA Human Services District

Human Resources

1310 N Hearne Ave

Shreveport, LA 71107

318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Have you ever worked for the State of Louisiana? Please make sure work history reflects this experience.

• Yes
• No

02

How many years of experience do you have in which clerical work was a major duty? Please make sure work history reflects this experience.

• None
• Less than 1 year
• At least 1 year but less than 2 years
• At least 2 years but less than 3 years
• At least 3 years but less than 4 years
• At least 4 years but less than 5 years
• At least 5 years or more

03

Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

04

Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

06

Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

08

Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm