Administrative Associate I - ADRC

We’re seeking a friendly, organized Administrative Associate I to support our busy ADRC front desk and help connect community members with vital programs and services. • Schedule reservations for nutrition dining sites, transportation services, Homestead and Energy Assistance, income tax assistance, and the Foot Care Clinic.

Join the Portage County Aging & Disability Resource Center (ADRC) Team!We’re seeking a friendly, organized Administrative Associate I to support our busy ADRC front desk and help connect community members with vital programs and services.

This is a Monday - Friday, 40 hrs per week,day shift schedule!

Pay range starts at $18.82 / hr

What You’ll Do

As the first point of contact for many callers and visitors, you’ll play a key role in helping older adults, adults with disabilities, and their families find the support they need. Your work helps our programs run smoothly and ensures positive experiences for everyone who walks through our doors.

Customer Service & Front Desk Support

• Answer phone calls and greet visitors, determining whether you can assist or need to refer to the appropriate specialist or agency
• Provide general information about ADRC programs, services, and classes
• Ask questions to understand needs and collect necessary participant information
• Maintain a helpful resource list of commonly contacted agencies

Reservations, Scheduling & Information Management

• Schedule reservations for nutrition dining sites, transportation services, Homestead and Energy Assistance, income tax assistance, and the Foot Care Clinic
• Coordinate room reservations for Lincoln Center meetings, classes, and activities
• Maintain attendance logs and provide backup for registrars

Administrative & Financial Tasks

• Complete agency paperwork, payroll, time logs, and required records
• Enter daily receipts and reconcile the cash drawer
• Input statistics and data into required systems

Senior Center & Volunteer Support

• Maintain the Lincoln Center activity calendar
• Coordinate room setups with Facilities staff
• Manage operations of the Coffee Stop, including supply ordering and working with volunteers
• Serve as a liaison between volunteers and program managers

What are the minimum job requirements?

• High school diploma or equivalent.
• Six months work experience in an office setting.
• Experience in customer service preferred.
• Proficient experience with computer programs such as MS Word and Excel.
• Experience in a social or aging services work setting helpful.

Why Work for Portage County?

We offer a great benefits package, including:

• Vacation available on day one
• Choice of two health insurance plans
• Wellness incentive up to $600 per year
• Dental insurance & flexible spending account options
• Wisconsin Retirement System with 7.2% County contribution
• Paid holidays & sick leave
• County-paid life and long-term disability insurance (30+ hrs/week)
• Employee Assistance Program
• 457(b) Deferred Compensation Plan
• Public Service Loan Forgiveness (PSLF) eligibility

Portage County is an Equal Opportunity Employer