We are hiring for a warehouse Administrative Assistant/Window Clerk. In this position, you will be responsible for customer service on the phone, through email, and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for assisting with the needs of the warehouse staff, customers, and truck drivers. Hours are Monday- Friday, 6:00 AM-1:30 PM.
DUTIES AND ACCOUNTABILITIES:
- Answer phones, voicemails, and emails in a professional, prompt manner
- Have working knowledge of the company and customer computer systems
- Accurately and timely enter data as required
- Able to prioritize and balance multiple tasks at the same time
- Resolve discrepancies/provide update statuses with order documents and carrier assignments
- Willing to double-check orders on warehouse docks
- File Paperwork in a timely manner
- Other duties may be assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent, respectful communication skills with customers and employees
- Strong Attention to Detail
- Working knowledge of Microsoft Office, including Word and Excel
- Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
- Working knowledge of WMS (Warehouse Management Systems) and SAP (Systems, Applications, and Products in Data Processing) systems
- Experience working in a warehouse environment
PHYSICAL CAPABILITIES AND REQUIREMENTS:
- Ability to sit for extended periods of time, sitting at a desk on the computer, and speaking with internal and external customers on the phone.
- Must be able to access and navigate each department at the organization’s facilities
- Ability to repetitively twist or turn; stand, climb, kneel, stoop, and squat, as needed
- Ability to lift up to 25 pounds, as needed
- Required to wear Personal Protective Equipment (PPE) and follow the dress code guided by the company
COMPENSATION:
BENEFITS AND TOTAL REWARDS:
- Competitive wages and opportunities for advancement.
- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
- Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
- Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
- Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
- Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.