Administrative Assistant/Receptionist

Essential Functions: Patient Experience/Reception - Patient Greeting : Welcome/Greet all patients and visitors in person warmly in person or over the phone Checking-In/Out : Manage full patient check in and out process efficiently Inquiry Management : Answer questions, address complaints, provide accurate information to all visitors Environment Maintenance : Ensure front fesk and waiting area remain tidy and professional throughout the day Scheduling/Clinical Support - Appointment Management : Schedule/Coordinate appointments based on client needs and provider availability Patient Flow : Facilitate flow by notifying providers of arrivals, monitoring delays, and communication updates to both patients and staff Follow-Up: Conduct proactive follow-up calls/emails to ensure client satisfaction and secure future bookings Records/Documentations – Health Records : Organize/Update patient histories using electronic software, forms, and interpersonal communication Data Integrity : Maintain accuracy/integrity of all electronic recordkeeping and filing systems Confidentiality : Protect patient privacy by securing all Protected Health Information (PHI) in compliance with regulations Document Processing: Collect, scan, and distribute necessary forms/patient information Administrative/Management Support - Management Liaison: Act as primary liaison for management, assisting with various personal and professional tasks Communications: Handle incoming phone calls, manage the office email, and route correspondence to appropriate parties Office Logistics: Monitor inventory, place orders for office supplies, and accept/distribute deliveries General Duties: Arrive punctually before the first client and perform other related duties as assigned Desired Skills/Requirements : Strong customer service experience and or (concierge care) Strong communication and interpersonal skills Highly organized and can easily multi-task, prioritize tasks At least 2-5 years of administrative experience, ideally in a medical office setting Must be able to commute to all locations at times (Company Meetings, Coverage) Must be fully vaccinated and boosted (Covid) (original vaccination + 1 booster) Knowledge of medical terminology is a plus, not required We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. + OT eligibility + Retail Commissions Title: Administrative Assistant/Receptionist Client Location: Greenwich, CT Client Industry: Healthcare Reports to: Office Manager Reason for Opening: New – Expansion of Business due to 3 internal promotions Schedule: 40 hours per week - Mon/Fri 8am – 4pm, Tues/Thurs 9am-5pm, Wed 10am-6pm (potential rotating Saturday schedule with other staff) *No agency or recruiter submissions - direct applicants only* Reynolds & Rowella's HR Outsourcing Division is currently hiring for one of his preferred clients in Fairfield County.